Job Summary

IU Human Resources Customer Care team (AskHR) provides front-line HR customer service and support to employees across the university.

General Responsibilities

• Provides exceptional customer service by greeting and assisting customers, and responding to customer inquiries and complaints regarding the organization's products or services
• Resolves questions and problems from students, employees, and other stakeholders accurately by explaining and interpreting policies and programs with limited research and guidance; provides answers to questions and resolutions to problems
• Makes periodic calls to existing customers to determine satisfaction with the organization, products, and services
• Builds and maintains business relationships with a variety of customers, including current and prospective students, parents, employees and dependents, departmental representatives, and other stakeholders, to promote customer loyalty and provide information about university programs and services
• Ensures timely and accurate processing of information consistent with university policies
• Updates and maintains basic information into databases
• Redirects complex questions and issues to higher-level appointed staff and/or managers
• Maintains high standards of confidentiality of all records and documents