"ICT Support"

Job Description:

• Hands-on ICT support in a dynamic, multicultural university environment
• Professional growth with permanent, full-time employment
• Permanent, full-time role based at AUT's City, South, and North Campus
• Rostered shifts between 8am and 11pm, Monday to Saturday

Auckland University of Technology (AUT) is bold and unapologetically different, centred on students and grounded in Knowledge that Works driven by talented, progressive people. We are New Zealand’s newest university, ranked 5-stars by QS Universities 2025 and a place of opportunity where more than 26,000 students with talent and potential succeed, supported by a community of more than 4,000 staff based primarily across three Auckland campuses. Built on collaboration, shared purpose and the values of Pono (fact, truth, reality, integrity), Tika (acting accordingly, doing what is needed, ethical expression), and Aroha (empathy, care, compassion). AUT offers an innovative, forward-thinking environment where committed people work together to improve outcomes for students, communities, and the world.

AUT recognises the importance of Te Tiriti, Māori and Pacific knowledge, leadership, and contribution across our university and is committed to creating environments where these communities can thrive. We embrace diversity in all its forms and are proud to welcome people of all ethnicities, genders, sexual orientations, religious and political beliefs, socio-economic situations and accessibility needs

The Opportunity | Te Whiwhinga mahi

ICT Services are seeking a self-motivated professional to join our team to provide ICT support to students across all 3 campuses. This role plays an integral part in the success of the University’s Information Technology Support structure and the successful candidates will be relied upon to provide first class customer service, along with accurate and educated computer assistance.

About you | Kōrero mōu

If you’re the kind of person who isn’t afraid to try new things, explore bold ideas and inject real energy and passion into the entire university experience - you’ll fit right in.

To be successful in this role, you will have:

• Knowledge of MS Office software in a Windows 11 environment.
• Ability to communicate clearly and concisely, both orally and in writing.
• Good problem-solving skills; ability to think around problems and come up with solutions.
• Ability to plan, organise and prioritise work, based on customer demand, in order to accomplish quality work in an effective and efficient manner.
• Ability to work independently.
• A commitment to equity, diversity and inclusion. Supportive of AUT’s Te Aronui journey (https://www.aut.ac.nz/about/maori/auts-commitment-to-Te-Tiriti-o-Waitangi).

As a professional member of staff at AUT, you’ll help keep us moving forward. From improving our services and streamlining our systems to supporting the experiences of students and staff across our campuses. By working collaboratively, solving problems and driving practical improvements, you’ll play a vital role in helping us operate smoothly, raise our profile, and evolve what we do, every day. You will bring an open, engaging, and collaborative approach, with the flexibility to respond to changing requirements, and actively contribute to a positive and collegial environment.

You will demonstrate cultural humility, awareness, and respect when engaging with indigenous peoples and culturally diverse communities. Experience supporting indigenous, equity, or inclusion focused initiatives is highly desirable

What we offer | Ngā āhuatanga kei a mātou

At AUT, you’ll be part of a values-led university that supports you to thrive in your role and career. We offer:

• Professional development and funded study pathways to keep you moving forward.
• Free gym membership.
• Flexible working and a strong, caring culture that supports belonging.
• Recognition frameworks that reflect your contribution and how you live our values.
• The tools and trust to make a meaningful difference every day.
• Māori and Pacific development programmes that strengthen our shared purpose.
• Cultural capability uplift development programmes for all staff

How to apply | Me pēhea te tuku tono

Along with your CV - please ensure to submit a cover letter which a) explains why this role (and AUT) is of interest, and b) addresses how you feel you meet some, or all, of the key criteria listed above.

Please feel free to add any further comments you feel may also support your application. All applications must be submitted through the online application process.

Further Information | Pārongo Anō

Salary Ranges | Ngā Utu: $62,300 - $81,300 per annum (dependent on experience and qualifications)
For further information: please send us an enquiry here or call 09 921 9499.

Closing Date | Te rā aukati: 23 March 2026, 11:55pm

Job Reference | Tohutoro Mahi: 94320

*Full-time denotes 37.5 hours per week