Job Description

Information Technology Services (ITS) at the University at Albany seeks individuals with the skills and desire to work in a dynamic and complex, hybrid on-premises/cloud environment as an Identity and Access Management Analyst (IAM Analyst). This position will play a key part in the University's ongoing modernization of its Identity and Access Management platform and services, with opportunities to influence how they are designed, documented, and delivered to the campus community. This position also has supervisory development opportunities, including supervision, training, and task coordination for student assistants.

The IAM Analyst collaborates with people and groups across the university, including other ITS service teams and key campus offices (Human Resources, Registrar, Financial Aid, etc.). This role handles a wide range of activities, ranging from support and troubleshooting IAM processes (provisioning, deprovisioning, authentication, etc.) to complex projects to implement new solutions and improve existing ones. The successful candidate is highly organized, attentive to detail, and adept at working both independently and as part of a team.

Primary Responsibilities

• Manage identity lifecycle and account administration processes including: account provisioning and deprovisioning, faculty and staff terminations, department transfers, student academic life cycles, and exception processing.
• Support, configure, and enhance IAM applications that provide self-service and multi-factor authentication capabilities, including participation in continuous improvement and platform modernization efforts.
• Create and update documentation for the Identity and Access Management team and university constituents.
• Coordinate and perform authorization (access management) activities including assigning and maintaining access to resources, PeopleSoft roles and security.
• Perform identity and access related security audits on directory services and security roles.
• Provide second level support to troubleshoot and resolve identity and access management questions and problems.
• Supervise and manage training for student assistants.