Job Description

The Identity and Access Management (IAM) Business Analyst reports to the Director of IAM Strategy and Architecture within Secure Identity Services (SIS). The IAM Business Analyst is responsible for working with stakeholders to capture requirements and feature requests that drive IAM implementations, partnering with test engineers and developers to define behavior-driven development feature files, and ensuring the alignment of SIS services with business needs and security and policy controls. The IAM Business Analyst will play a critical role in the implementation and support of access control systems, will provide escalated support and subject matter expertise in support of the Identity Management Customer Support team as well as other customers, and will maintain service, process, and product documentation.

Required Qualifications

• Master's degree, or a combination of education, training, and progressive experience that equates to a Master's degree
• Demonstrated ability to be a knowledge leader
• Intermediate level experience as a Business Analyst
• Experience developing business requirements or specifications
• Experience working as a business analyst in an agile development environment
• Basic to Intermediate SQL skills
• Strong analytical and problem-solving skills
• Excellent communication skills and extensive experience working with business and technology stakeholders

Preferred Qualifications

• Intermediate level experience as a Business Analyst in an IAM environment
• Demonstrated knowledge of Identity and Access Management business processes and controls
• Experience working in a BDD/TDD development environment
• Experience with ServiceNow and JIRA
• Experience with enterprise IAM systems (e.g. SailPoint, MidPoint, OIM, etc.)
• Experience with Directories (LDAP, AD)
• Experience participating in a cross-functional role-modeling exercise with both business and technical users to create roles that accurately reflect the organization's business and corresponding IT access authorizations to fulfill those business needs
• Experience in a TIER II customer service or request fulfillment team
• Experience in a Higher Education environment.