Administrative Assistant 1 - Office of Financial Aid

1 provides administrative and operational support to the Financial Aid Office. Review the PA Specifications for this Job Title. The above duties are normal for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. ESSENTIAL DUTIES: Coordinate the hiring, training, and supervision of student employees within the Financial Aid Office. Staff the Financial Aid Service counter. Monitor the financial-aid@iup.edu email account, including responding to and forwarding messages, as appropriate. Respond to incoming phone inquiries from students, parents, and university employees, providing accurate and timely information regarding financial aid programs, processes, and requirements. Proof and upload weekly award letters, Satisfactory Academic Progress (SAP) appeal forms, scholarship appeals, and other documents to Student Forms via Campus Logic. Run and review weekly reports to identify C-Flags and Aggregate Loan Maximum alerts. Monitor and manage the Financial Aid suspense file, ensuring outstanding items are reviewed and resolved in a timely manner. Review and process University refund advance requests. Order office supplies, equipment, and other necessary items through SourcePoint. Oversee purchasing card transactions and all associated processes and required documentation. Prepare and process landlord letters for students as requested. Submit and coordinate office maintenance requests as needed. Oversee and monitor the Financial Aid Office budget, including tracking expenditures and available funds. Maintain and update the Financial Aid website to ensure information is accurate and current. Review, monitor, and update student waivers, ensuring financial aid and student billing records are accurately aligned. Process requests for cost and financial aid information related to Office of Vocational Rehabilitation (OVR) and outside scholarships. Review and process Will Not Attend and Will Not Return notifications and make necessary financial aid award adjustments. Assist directors with data entry and other projects as assigned. WORK SCHEDULE: Monday through Friday 8:00 AM to 4:30 PM Position Qualifications MINIMUM EDUCATION AND TRAINING: Graduation from an accredited four-year college or university . or An equivalent combination of education, training, and relevant work experience. REQUIRED SKILLS AND KNOWLEDGE: Candidates must communicate effectively and perform well in the interview(s). Candidates must have communication skills and cross-cultural abilities to maximize their effectiveness with diverse groups of students, colleagues, and community members. The salary for this position is determined by the AFSCME Collective Bargaining Agreement.