"Information Technology Associate I-Public Safety"

Information Technology Associate I-Public Safety

Location: San Antonio, TX

Regular/Temporary: Regular

Job ID: 14643

Full/Part Time: Full Time

Salary Range: $46,000 - $50,000 annualized, commensurate with education, experience, and qualifications.

Work Schedule: Between the hours of 7:00am and 5:00pm, Monday - Friday. Hours may vary depending on department need.

Posting Close Date: Applications will be accepted through 11:59 PM CDT on January 9, 2026.

Required Application Materials:

• Resume is required
• Cover Letter is preferred

Job Summary

The Information Technology Associate I provides technical skills and knowledge in providing information technology support and database management for the Department of Public Safety.

Core Responsibilities

1. Provides systems administration and first level user support and training.
2. Provides direct service and assistance to faculty, staff and students including first-level user support and training.
3. Provide user support and training; set up departmental workstations troubleshoot problems, install software and hardware.
4. Acts as the formal liaison between the department and University Technology Services, including campus systems administrators.
5. Provides technical support for hardware and software purchases.
6. Creates and maintains procedural documents for technical/computer processes.
7. Serves as the administrator for departmental systems.
8. Maintains the inventory of all software licenses for the department; estimate and track annual maintenance costs.
9. Creates and runs regular and special reports. Validates downloads of reporting files.
10. Produces monthly, quarterly, and yearly reports.
11. Promotes safety and environmental awareness by working in a safe manner; immediately reporting unsafe situations, spills, and accidents; following University safety plans/procedures/protocols; and participating in appropriate safety training.
12. Performs basic system monitoring and log review for security systems, escalating issues as needed.
13. Provides assistance during scheduled system maintenance, upgrades, and after-hours responses when required.
14. Installs, configures, and troubleshoots law enforcement technology systems including body-worn cameras, docking stations, wireless access points, and in-car video equipment to ensure operational readiness and data integrity.
15. Provides support with security camera equipment, video management servers, access control bases and servers.
16. Performs other duties as assigned.

Required Qualifications

• Associate's degree or 60 college credit hours from an accredited institution.
• Two years of experience in a computer-related field.
• FBI background check.
• Must be eligible to work in secure and/or restricted-access facilities and demonstrate the ability to meet all compliance standards, including those mandated by grant funding agencies and site-specific security protocols.
• Valid driver's license and ability to drive UTSA vehicle.
• This position requires the ability to maintain the security and integrity of UT San Antonio and its infrastructure.

Knowledge, Skills, and Abilities

• Knowledge of and/or experience with a wide variety of personal computer hardware and software.
• Knowledge of computer hardware, operating systems, and basic networking concepts (TCP/IP, DNS, DHCP, and VLANs).
• Knowledge of Windows desktop and laptop configuration, including imaging, patching, and user-profile management.
• Knowledge of basic server functions, shared drives, and printer configurations in a domain environment.
• Knowledge of information security best practices and principles of data confidentiality.
• Skill in installing, configuring, and troubleshooting desktops, peripherals, and software applications.
• Skill in documenting procedures, tracking work orders, and maintaining accurate asset inventories.
• Ability to follow written and verbal technical instructions precisely.
• Ability to communicate clearly and professionally with users, vendors, and technical staff.
• Ability to learn new technologies and adapt quickly to changes in systems or procedures.
• Ability to work cooperatively in a team environment and escalate issues appropriately.
• Proficient in Microsoft Office Suite.

Working Conditions

• Work is performed in office, data center, and field environments.
• May involve some lifting and moving of computer hardware and equipment.

Physical Demands

• Must occasionally maneuver in tight spaces and / or climb ladders while installing or repairing network and security equipment.
• May lift or transport equipment up to 50 lbs. and assist in team-lifting server hardware and UPS units.
• Occasional after-hours or on-call work may be required to support critical systems or law-enforcement operations.

This position will work primarily on campus. Travel and parking expenses are the employee's responsibility.

This position is contingent upon a successful background check. Verification of a valid driver's license and Motor Vehicle Record (MVR) may be completed as applicable. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.