Grand Rapids, MI (Health Campus)
Full Time
R104980
This role is integral to a team responsible for the support and maintenance of IT and audio-visual (AV) systems across various GVSU learning environments, including but not limited to classrooms, laboratories, simulation centers, and conference areas. The position involves a wide range of duties: operating, maintaining, distributing, installing, configuring, repairing, and upgrading electronic equipment to ensure peak performance.
In alignment with IT Services' dedication to the GVSU community, the incumbent will swiftly and accurately address reported technical issues while providing essential end-user training and support. The role also encompasses comprehensive execution of AV projects, from initial evaluation and recommendation through design support, implementation, training, and ongoing maintenance.
This position plays a direct role in supporting and advancing the university's Blue Dot initiative ecosystem, supporting the technology infrastructure, learning spaces, and instructional tools that enable the initiative's academic and student success objectives. In addition, the incumbent will help evaluate, pilot, deploy, and support emerging technologies, including extended reality (XR), virtual reality (VR), augmented reality (AR), and mixed reality (MR), as these tools are integrated into simulation, instruction, and experiential learning across campuses.
This position will provide direct assistance to students, faculty, and staff on all computer, AV, and immersive technology issues. The incumbent will be expected to deliver prompt, efficient, and high-quality technical support across these diverse areas of responsibility.
Salary & Benefits: Minimum starting salary of $63,000; commensurate with experience.
Comprehensive benefits package including medical, vision, dental, life insurance, generous employer retirement contributions, wellness resources and tuition waiver effective on date of hire.
Primary Duties:
1. Provide hands-on desktop and AV support across university facilities, precisely classrooms, labs, simulation centers, conference rooms, event spaces, and immersive/XR-enabled environments.
2. Provide post-implementation support to the Blue Dot project through routine AV technical expertise, equipment readiness, space preparation, and responsive support for associated programs, pilots, and events.
3. Deploy, configure, maintain, and troubleshoot XR/VR hardware, software, and peripherals, including headsets, tracking systems, content platforms, and network/workstation requirements; ensuring safe, sanitary, and reliable multi-user operation.
4. Supervise student employees (hiring, scheduling, mentoring, coaching) and develop and deliver user training, instructional materials, and onboarding for faculty on new and emerging technologies.
5. Collaborate with internal IT teams, faculty, instructional designers, and third-party vendors to resolve technical issues, assess new technologies, and participate in the Simulation Center's monthly team meetings.
6. Maintain accurate inventory, configuration logs, and licensing for AV, simulation, and XR equipment across campuses, and support all learning modalities (in-person, remote, hybrid, distance, and immersive) by ensuring optimal environments and operational readiness.
7. Partner with the Project Management Office on IT/AV projects throughout the university, including design, installation, documentation, specifications, and layouts; while researching emerging technologies, running proof-of-concept pilots, creating instruction manuals, and performing other duties as assigned.
Required Knowledge, Skills and Abilities:
- High school graduate supplemented by a two-year degree in
electronics or data communications, or an equivalent combination of
training and experience.