Innovation Labs Field Operations Manager

Administer cloud-based device management platforms, including camera services, digital signage content management systems, and kiosk fleet management tools; monitor device health remotely and apply configuration and firmware updates.

Perform network diagnostics, connectivity troubleshooting, and repair across cellular, wireless, and wired infrastructure at locations without on-site information technology support.

Deploy, configure, and support point-of-sale and payment systems statewide; train park and museum staff on system operation and transaction workflows.

Serve as the escalation point for park staff and visitors experiencing technical issues with Parkspass systems, resolving problems beyond the scope of front-line staff.

Collaborate directly with the Parkspass software engineering team on platform products, including field testing, defect reporting, and product feedback informed by on-site operations.

Oversee visitor pass fulfillment operations, including production, inventory, and distribution of physical passes and credentials, and investigation and resolution of fulfillment exceptions and delivery failures across systems.

Supervise student and hourly employees supporting fulfillment and field operations; review and manage timesheets for hourly staff.

Coordinate onboarding of new interns and student employees in direct partnership with University Human Resources.

Plan and coordinate deployments and pilots with park managers and staff statewide, including scheduling, site preparation, and installation.

Conduct field data collection and geographic information system (GIS) work, including GPS-tagging of park amenities and mapping of park infrastructure.

Manage equipment inventory and maintain accurate records of deployed assets and field service activity.

Travel regularly to state parks across all regions to support installations and ongoing operations.

Perform other duties as assigned.

Qualifications

• Bachelor's degree in information technology, computer science, engineering technology, geographic information systems, business, or a related field required. A combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.
• Two years of related internship or job experience required; experience deploying or administering networked hardware systems, managing field or multi-site technical operations, or working with state or national government agencies preferred. The total qualifications required are based on a combination of education and work experience. Any experience used to meet the education requirement cannot also be used to meet the work experience requirement.
• Hands-on experience installing, configuring, and maintaining networked hardware such as IP cameras, kiosks, payment terminals, sensors, digital signage, networking equipment, or similar devices.
• Working knowledge of network diagnostics, connectivity troubleshooting, and basic system administration, including remote device management platforms.
• Experience supporting point-of-sale or payment systems and training end users preferred.
• Demonstrated ability to plan and manage operations across multiple sites, including scheduling, logistics, and inventory management.
• Experience supervising employees or student workers, including timekeeping or onboarding responsibilities, preferred.
• Experience with GIS tools and GPS data collection preferred.
• Ability to travel frequently to remote park locations and to work outdoors in variable field conditions.
• Valid driver's license and the ability to lift and move equipment required.
• Strong organizational skills and attention to detail in inventory and record-keeping.
• Strong communication and customer service skills, with the ability to work independently and as part of a team.

Supplemental Information

POSITION DETAILS, COMPENSATION AND BENEFITS: Full-time overtime-exempt staff position. Annual salary of $62,000-$65,000 depending on qualifications and experience. Desired start date of September 2026. Excellent benefits package included that begins on start date; includes medical, dental, vision, disability, and life insurance, employee assistance and wellness programs, retirement plan contributions, and undergraduate tuition waivers for employees and eligible dependents, as well as paid holidays in addition to sick and vacation leave accruals. See https://humanresources.utahtech.edu/employee-benefits/ under "Benefits Summary" for more details.

ELECTRONIC APPLICATION PROCEDURES: Application review begins August 31, 2026. Submit application materials (including resume contents and contact information for three professional references) and upload a cover letter electronically.

ABOUT THE UNIVERSITY: Utah Tech University is an open, comprehensive, polytechnic institution, committed to exceptional student learning and success that has adopted an instructional approach of "active learning. active life." and a culture of innovation and entrepreneurship. We seek faculty and staff committed to creating an active, applied and career-oriented learning environment that is student-centered. Established in 1911 as a community college and in 2013 as a state university, our University is located in picturesque southwestern Utah, approximately 120 miles northeast of Las Vegas. The area is renowned for its red rocks, desert climate, over 300 days of sunshine annually, and featuring easy access to world-class outdoor recreational opportunities. Click here to learn more about the University .

Utah Tech University is a fast-growing Utah public institution of higher education, with more than 13,000 students. We offer over 250 programs, including doctoral, masters, bachelors, associates, certificates, endorsements, minors, and/or emphases. We seek faculty and staff committed to creating an active, applied, and career-oriented learning environment that is student-centered, who bring new ideas, possess values and career aspirations aligned with the University’s mission and vision, and are inspired to build a premier open, comprehensive, polytechnic university.

Utah Tech employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must provide employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

Utah Tech is committed to providing access and reasonable accommodations in its services, programs, activities, education, and employment for individuals with disabilities. To request disability accommodation in the application process, please contact Human Resources at hr@utahtech.edu or 435-652-7500.

Utah Tech University does not discriminate on the basis of race, religion, color, national origin, citizenship, sex (including sex discrimination and sexual harassment), sexual orientation, gender identity, age, ancestry, disability status, pregnancy, pregnancy-related conditions, genetic information, military status, veteran status, or other bases protected by applicable law in employment, treatment, admission, access to educational programs and activities, or other University benefits or services. For more information or contact information, please visit https://titleix.utahtech.edu/reporting-discrimination/ .

For important information regarding academics, campus safety, student services, employment laws, and other regulatory requirements, visit Utah Tech University’s Right-to-Know https://utahtech.edu/right-to-know/ and Clery Act https://police.utahtech.edu/clery-act websites.