"Inquiry and Application Management Specialist (Two Positions)"

Inquiry and Application Management Specialist (Two Positions)

Job #: 042556

Location: Syracuse, NY

Pay Range: $62,400

Hours:
Standard University business hours
8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)
May require availability outside of standard business hours to address time-sensitive or urgent operational needs.

Job Type: Full Time

Job Description:

The Inquiry and Application Management Specialist manages daily phone and email communications for a rapidly growing portfolio of new online undergraduate and graduate programs through Syracuse University Global, delivering best-in-class, responsive service to prospective students at every interaction.

This position assists with application management by following admissions workflows to optimize overall student enrollment goals of Online Student Success and Syracuse University Global on behalf of the universitys schools and colleges. The Specialist plans, develops, and implements strategies for cultivating leads and inquiries for online degree programs, providing white-glove support throughout the enrollment journey.

The role includes analyzing inquiries to develop targeted outreach efforts that successfully move prospects through the enrollment funnel. The Specialist is responsible for proactive and regular outreach to inquiries through phone, email, and video content, ensuring timely, personalized communication that reflects Syracuse Universitys commitment to excellence. This position is expected to work on-campus to support real-time coordination, peer problem solving, and the direct collaboration that drives consistent, high-quality service to prospective students. May require availability outside standard hours to address time-sensitive or urgent operational needs.

Syracuse University is building something new. Were launching SU Global to reimagine how we support and scale accessible online pathways for non-traditional learners, in a dynamic, innovative, and data-driven environment. That means rethinking how we work.

This role requires on-campus presence because the best ideas emerge from real-time collaboration, the mentorship that happens in hallways, and the spontaneous problem-solving that defines startup culture. Youll work non-traditional hours when needed - evening and weekend coverage, whatever it takes to deliver the best-in-class experience.

Were looking for team members who thrive in:

• High-energy, in-person environments where innovation happens face-to-face
• Flexible scheduling that follows student needs, not the clock
• Startup intensity within a world-class university structure

Were not looking for people who want a job. Were looking for builders who want a mission.

Education and Experience:

• Bachelors degree required.
• Minimum of one year of experience in recruiting, admissions, or a related customer-service field required.
• Strong written and oral communication skills required.

Skills and Knowledge:

• Knowledge of university admissions policies and procedures.
• Exceptional intrapersonal skills and the ability to rapport with customers.
• Current knowledge of social media trends and platforms.
• Advanced communication skills and ability to present effectively to small and large audiences.
• Strong computer and analytical skills/capabilities.
• Demonstrated ability to work effectively with students and their family members.
• Demonstrated organizational skills, ability to prioritize and handle multiple tasks simultaneously.
• Ability to create and maintain effective relationships with internal and external stakeholders.
• Demonstrated commitment to working with adult learners.
• Ability to thrive in a collaborative, in-person team environment; comfortable with real-time problem solving, peer learning, and rapid workflow iteration in a fast-paced, startup-style setting.

Responsibilities:

• Develop and implement workflows and efforts between the Admissions Application Specialist and the Admissions Advisors, communicating trends around inquiry interest.
• Facilitate admissions consultations between prospective students and admissions advisors as follow-up to inquiry conversations.
• Manage collection of application materials from leads, including but not limited to official transcripts, personal statements, resumes, and letters of recommendation. This coordination function is most effective when conducted in person, allowing for real-time handoffs, immediate feedback loops, and rapid resolution of process issues as they arise across the team.
• Manage and respond to all inquiries within Online Student Success, tracking all inquiries regularly and documenting touchpoints appropriately within Slate, OnBase, and other systems.
• Assume the primary responsibility of the recruitment email inbox. Engage with prospective students through direct correspondence, including but not limited to email, telephone, and videoconference.
• Manage outreach to the online student population, offering insight into all programs and resources available Collaborate in person with the Admissions Application Specialist, Admissions Advisors, and university partners across academic units to develop campaigns, troubleshoot inquiry management challenges, align on messaging, and ensure seamless process execution from first contact through enrollment.
• Maintain regular in-person availability to the admissions team and campus partners so that questions are answered promptly, issues are escalated without delay, and workflows continue moving efficiently.
• Maintain impeccable notes and appropriate processing workflows of all inquiry contacts while maintaining comprehensive knowledge of all online degree programs and associated student services.
• Manage, track, and analyze inquiry management and applicant data and reporting, as directed by supervisors and OSS and SU Global leadership.
• Recommend and implement improvements in workflow and process efficiency. Communicate adjustments to workflows and processes consistently across the team.
• Other duties as assigned.

To apply, visit https://www.sujobopps.com/postings/112255