"Insights and Performance Analyst"

Job Description:

• Employment Type: Full Time Ongoing
• Remuneration: $113K -$123K depending on experience+ 17% superannuation (Level 7)
• Location: Kensington UNSW Campus (hybrid)

Why Your Role Matters

The Insights and Performance Analyst enables data-driven decision-making across The Nucleus: Student Hub by delivering actionable insights, analytics, and performance reporting. This role supports service improvement, strategic planning, and operational efficiency through data analysis, performance evaluation, and evidence-based recommendations.

You will contribute to the design of performance frameworks, service evaluation processes, and continuous improvement initiatives that enhance the student experience. The position reports to the Lead, Hub Operations, and has no direct reports.

Main Responsibilities

• Collect, analyse, and interpret data on student services, including enquiry trends, service delivery, wait times, satisfaction scores, and case outcomes.
• Develop and maintain dashboards and performance reports that support leadership decision-making and service optimisation.
• Collaborate with Hub staff and leaders to identify performance gaps, process inefficiencies, and opportunities for innovation.
• Contribute to the design and implementation of KPIs, benchmarking, and service evaluation frameworks.
• Conduct root-cause analyses to support issue resolution and continuous improvement.
• Provide data-driven insights and recommendations to inform operational and workforce planning.
• Ensure data accuracy, consistency, and integrity across all reporting.

Who You Are

We are looking for someone who is aligned with UNSW’s vision and values and comes with:

• Demonstrated experience in data analysis, business intelligence, or performance reporting, or equivalent expertise.
• Proven ability to gather, interpret, and present complex data to support decision-making in a service-focused environment.
• High-level proficiency with data visualisation tools and Microsoft Excel; experience with analytics platforms is an advantage.
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
• Excellent written and verbal communication skills, with the ability to present findings clearly to non-technical audiences.
• Demonstrated ability to work both independently and collaboratively in a fast-paced, complex environment.
• Experience in a customer- or student-focused setting, with a commitment to service excellence and continuous improvement.

Candidates will need to have ongoing working rights – this role is not available for sponsorship.

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:

• Access to up to 17% Superannuation contributions and additional leave loading payments
• Flexible working arrangements
• Additional 3 days of leave over the end of the year period
• Discounts and entitlements (retail, education, fitness)

Recruitment process:

Please submit your resume as well as cover letter that addresses the points in the “who you are” section of the job ad.

You can send via the ‘Apply Now’ button. A copy of the Position Description can be found on JOBS@UNSW.

Applications close: Wednesday 26th November before 11:55pm

Get in touch for any question or support:

Kim Symons – Talent Acquisition – k.symons@unsw.edu.au

Applications cannot be accepted if sent directly to the contact listed

*UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.*