Required Knowledge, Skills, and Abilities

• Plans, coordinates, and manages the daily operations of the instructional support area assigned.

• Manages a wide range of instructional resources as assigned and provides support services to support and assist faculty, staff, and student support services.

• Evaluates, selects and recommends equipment and materials utilized for instructional support including software and hardware if applicable.

• Responsible for maintaining and developing the assigned area website presence and information.

• Supervision: Responsible for hiring, training, evaluating, developing and supervising instructional support staff as well as provide day-to-day problem-solving and training of staff.

• Responsible for collecting, managing, maintaining, and interpreting data collection for the area assigned.

• Collects and maintains statistical data needed in the evaluation of service usage and in the preparation of federal and state reports.

• Works collaboratively in outreach efforts with instructional divisions and other areas across the campus.

• May work with faculty and academic divisions in developing, administering and coordinating appropriate student support services related to student development.

• May serve as Director in the absence of the Director.

• Performs other duties as assigned.

Key Responsibilities

• Requires a strong knowledge of a variety of software/hardware programs; the ability to utilize computer technology to access data, maintain records, generate reports and communicate with others.

• Ability to interpret and apply administrative and departmental policies.

• Ability to deal effectively with a variety of individuals from diverse backgrounds and to communicate effective both orally and in writing.

• Proven experience providing effective customer service.

• Completes required Dallas College Professional Development training hours per academic year.

• Performs other duties as assigned.

Physical Requirements

Ability to lift or carry moderately heavy material weighing up to 50 pounds.

Minimum Qualifications

• Bachelor’s degree or higher in a related field plus 4 years of experience in an educational environment specifically related to student development and/or support services or Associate’s degree in a related field plus 6 years of experience in an educational environment specifically related to student development and/or support services.

• Must have 1 year of supervisory experience.

• Requires high degree diplomacy, customer service, planning, coordination of labor, accountability, and problem solving skill.

• Must be able to work in collaboration with others and independently.

• Official transcripts will be required.

*** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Dallas College is part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression. Dallas College complies with the Americans with Disabilities and Veterans Act.

Required Knowledge, Skills, and Abilities

• Plans, coordinates, and manages the daily operations of the instructional support area assigned.

• Manages a wide range of instructional resources as assigned and provides support services to support and assist faculty, staff, and student support services.

• Evaluates, selects and recommends equipment and materials utilized for instructional support including software and hardware if applicable.

• Responsible for maintaining and developing the assigned area website presence and information.

• Supervision: Responsible for hiring, training, evaluating, developing and supervising instructional support staff as well as provide day-to-day problem-solving and training of staff.

• Responsible for collecting, managing, maintaining, and interpreting data collection for the area assigned.

• Collects and maintains statistical data needed in the evaluation of service usage and in the preparation of federal and state reports.

• Works collaboratively in outreach efforts with instructional divisions and other areas across the campus.

• May work with faculty and academic divisions in developing, administering and coordinating appropriate student support services related to student development.

• May serve as Director in the absence of the Director.

• Performs other duties as assigned.

Key Responsibilities

• Requires a strong knowledge of a variety of software/hardware programs; the ability to utilize computer technology to access data, maintain records, generate reports and communicate with others.

• Ability to interpret and apply administrative and departmental policies.

• Ability to deal effectively with a variety of individuals from diverse backgrounds and to communicate effective both orally and in writing.

• Proven experience providing effective customer service.

• Completes required Dallas College Professional Development training hours per academic year.

• Performs other duties as assigned.

Physical Requirements

Ability to lift or carry moderately heavy material weighing up to 50 pounds.

Minimum Qualifications

• Bachelor’s degree or higher in a related field plus 4 years of experience in an educational environment specifically related to student development and/or support services or Associate’s degree in a related field plus 6 years of experience in an educational environment specifically related to student development and/or support services.

• Must have 1 year of supervisory experience.

• Requires high degree diplomacy, customer service, planning, coordination of labor, accountability, and problem solving skill.

• Must be able to work in collaboration with others and independently.

• Official transcripts will be required.

*** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Dallas College is part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression. Dallas College complies with the Americans with Disabilities and Veterans Act.