Instructional Support Specialist, CAS IT

Position Summary

The College of Arts and Sciences at the University at Buffalo is seeking a Instructional Support Technician. This position interfaces with University faculty, staff, business partners and students. They will respond to work orders for desktop support of MacOS and MS-Windows systems.

In this role, you will:

• Provide analytical thinking skills and ability to use analogies to troubleshoot and resolve problems.
• Effective time management and ability to prioritize are essential because technical issues arise with little or no warning of the nature or extent of the problem.
• Support college-wide desktop refreshment and department purchases by imaging, deploying, personalizing, and maintaining MacOS and, secondarily, MS-Windows workstations.
• Support on-going project work related to Apple and MacOS products.
• Perform other duties relevant to the area of technical and software support within CASet (e.g., tracking the resolution of technical issues, creating documentation, identifying processes for continued service improvement, etc.).
• Deploy, configure, and support servers and workstations, both physical and virtual, used by CAS faculty, staff, and students.
• Deploy, configure, and support macOS and iOS devices used by CAS faculty, staff, and students.
• Author, produce, and maintain technical reference documentation for users and IT staff

Minimum Qualifications

• A minimum of an Associates degree with 5 years of experience. A combination of education and experience may be considered in lieu of a degree on a year for year basis.
• Experience managing macOS and iOS devices in MDM, preferably Jamf.
• Experience supporting VDI/VMWare environment.
• Highly effective writing/verbal communication skills.
• A valid Class D drivers license to operate a motor vehicle is required or candidate must otherwise demonstrate their capacity to meet the transportation requirements of the position.

Preferred Qualifications

• Experience in Unix scripting technologies (bash, Python, php, Perl),
• Experience integrating macOS devices with Active Directory and Intune
• Preference given to candidates with Jamf 200 certification.
• Understanding of higher education institutional, academic and business interdependencies.

Physical Demands

• Frequently moves computer equipment weighing up to 50 pounds across campus with the assistance of a dolly or cart.