Instructional Support Specialist

Job Description

JOB SUMMARY

The Instructional Support Specialist is responsible for supporting faculty in delivering specialized assigned area courses.

Serves as a liaison to ensure the efficient overall administration and delivery of the unique courses and related services to both faculty and students.

This is a security-sensitive position related to student records and confidentiality.

ESSENTIAL FUNCTIONS

• Manage databases.
• Create, maintain, and edit databases for testing, reports, and promotional and/or course related mailings.
• Assist full-time and adjunct faculty for online testing.
• Prepare, edit and distribute student tests.
• Schedule instructors for test proctoring.
• Publish online exams and schedules proctored or practice/self-assessment.
• Proctor exams as necessary.
• Grade and record lab skills, quizzes, and exams.
• Process and distribute instructional newsletters and grade notifications.
• Distributes and collects SEOI forms.
• Duplicate instructional materials.
• Screen visitors.
• Answer phone calls.
• Sort and distribute faxes and mail.
• Assist with Help Desk.
• Manage student queries.
• Refer and schedule students for regular and make-up orientations.
• Operate various instructional office equipment.
• Maintain and protect applicant files, student testing and grading files.
• Purge and archives files as necessary.
• Maintains personal timesheets.
• Assists with asset management and organizational stewardship.
• Maintains program inventory and ordering of supplies.
• As necessary, assists and guides students in all lab activities including equipment set-up and usage, restocking of supplies and preparation of laboratory practice areas and activities.

QUALIFICATIONS

Education & Experience

• High school diploma or equivalent required
• Associates degree, or higher, preferred
• 2 years general office experience required
• 3 years general office experience preferred

Licensing & Certification

• Valid Texas Driver License

Special Skills

• MS Office Programs
• Information Management Systems
• Budget Management
• Statistical Analysis
• Test Performance Indices
• Troubleshooting
• Learning Management Systems
• Proofreading Skills
• Ability to work in different shifts

Competencies

• Delivering High Quality Work
• Accepting Responsibility
• Serving Customers
• Supporting Organizational Goals
• Driving Continuous Improvement
• Acting with Integrity
• Thinking Critically
• Managing Change
• Communicating Effectively

Working Conditions

General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.

SECURITY SENSITIVE:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215