University at Buffalo

Instructional Support Technician, Student Success Management System

Closes: Oct 30, 2026

Salary: $58,000 – $61,000 per year

Instructional Support Technician, Student Success Management System

Position Information

Position Title: Instructional Support Technician, Student Success Management System
Department: Undergraduate Education Office
Posting Link: https://apptrkr.com/9792605"">https://www.ubjobs.buffalo.edu/postings/64068
Job Type: Full-Time

Posting Detail Information

Position Summary
The University at Buffalo (UB) Office of the Vice Provost and Dean of Undergraduate Education seeks to hire an Instructional Support Technician. This individual supports the university-wide goal of increasing student retention and graduation. The student success management system, EAB Navigate360, provides one entry point for students to schedule interactions with student supporters on campus. The system provides staff campus-wide with an easy-to-use platform to better serve our students. This position, reporting to the Associate Director of Student Success Management System, will serve as the first line of response for the Navigate360 campus users and is responsible for customer success.

Key accountabilities and responsibilities:

Deliver accurate, courteous, and professional responses to all platform users who seek assistance with the student success management system, EAB Navigate360

Organize and facilitate training in relation to effective use of the student success system.

Develop and maintain mobile app content for students.

Create and maintain training resources to enhance and optimize the use of the system across campus.

Support access provisioning through welcome to and training in the student success management system.

Partner with the student success management system vendor, when appropriate.

Provide front-line support to the student success management system users.

Monitor user inquiries, questions, and requests.

Undergraduate Education shapes, supports, and enhances the undergraduate educational experience at UB. We focus on making each student's experience academically excellent so they can meet and exceed their individual goals.

We invite individuals to apply whose perspectives and experiences will enrich and strengthen our organization. Undergraduate Education serves a diverse constituency of patrons, and our employees, services and policies strive to honor and reflect this diversity. We encourage candidates who thrive in a welcoming multicultural environment to apply.

Learn more:

Our benefits, where we prioritize your well-being and success to enhance every aspect of your life.
Being a part of the University at Buffalo community.

University at Buffalo is an affirmative action equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Minimum Qualifications

Bachelor's degree and 2 years experience
Excellent attention to detail and organizational skills
Strong customer service skills in particular strong verbal, written, and interpersonal communication skills, with the ability to communicate clearly and respectfully with diverse populations.
Strong computer skills, including proficiency in MS Office Suite is required.
Ability to work both independently and collaboratively as part of a team.
A combination of education and experience may be considered in lieu of the requirement.

Preferred Qualifications

Master's degree and 1 year experience
Experience in a college or university setting working with student success programming, student advising or support, and/or student success management systems
Experience working with SUNY and/or UB systems
Experience developing multi-media materials, like those typically used in training
MS SharePoint administration experience
Navigate360 or other CRM administration experience

Physical Demands

Salary Range
$58,000 - $61,000

Special Instructions Summary

Is a background check required for this posting?
No

Contact Information

Contact's Name: Erin O'Brien
Contact's Pronouns:
Contact's Title: Chief Student Retention Officer
Contact's Email: ekobrien@buffalo.edu
Contact's Phone: 716-645-3396

Posting Dates

Posted: 08/28/2026
Deadline for Applicants:
Date to be filled: 09/28/2026

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About the employer

University at Buffalo

3.5 Star Employer Ranking

AcademicJobs.com is the premier platform to discover UB jobs, connecting talented professionals with exceptional career opportunities at one of New York’s leading public research universities. The University at Buffalo (UB), located in Buffalo and Amherst, New York, is renowned for its innovative research and academic excellence, making UB uni jobs highly sought after by academics and professionals globally. UB careers offer a dynamic and collaborative environment for individuals to thrive. UB university careers span a diverse range of disciplines, reflecting the university’s key areas of academic specialization, including engineering, medicine, architecture, social sciences, and computer science. Employment UB includes roles such as professors, research fellows, lecturers, and professional staff positions, catering to various expertise levels. For those pursuing UB jobs Buffalo, the university’s modern campuses provide a collaborative workplace in a vibrant and culturally rich region of Western New York. UB vacancies and job postings are showcased on AcademicJobs.com, where candidates can explore opportunities in teaching, cutting-edge research, and administrative roles. Jobs at UB cover fields like artificial intelligence, public health, and urban planning, aligning with the university’s mission to address global challenges through discovery and innovation. Each UB vacancy is an opportunity to contribute to impactful projects within a supportive academic community. University at Buffalo Employment Opportunities are extensive, with UB job Opportunities ranging from academic faculty to technical and operational roles. A UB Career offers the chance to join an institution that values diversity, sustainability, and societal impact. UB uni openings are regularly updated on AcademicJobs.com, ensuring access to the latest UB vacancies. Jobs at UB uni are ideal for those passionate about advancing knowledge and community progress. UB job postings include positions in data science, pharmacy, and professional services such as IT and student support. UB Employment through AcademicJobs.com connects talented individuals with UB Uni vacancies, providing a seamless pathway to join a world-class university driving progress in New York and beyond.

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Instructional Support Technician, Student Success Management System