International Student Support Manager

Ravensbourne University London - Student Services

Our University

Ravensbourne University London is a dynamic institution at the intersection of creativity, business, and technology. Based in London’s Design District in the heart of North Greenwich, we are home to a diverse, global community in one of the world’s most vibrant business and creative hubs.

The Role

At Ravensbourne we are looking for an International Support Manager to join our International Student Support team. Our International Support Managers are at the centre of our international student experience, guiding strategic improvements, promoting student wellbeing, and ensuring our services are effective. You will support international students or individuals requiring visas to work or study, working closely with our managers, you will also coach and mentor your team to reach their full potential. The role involves strategic planning, implementing improvements in how we deliver support. You will manage our international support budget, planning cultural events, welcome activities, and induction programmes. In addition responsibilities include leading pastoral and wellbeing meetings, providing out-of-hours safeguarding support when needed. You will oversee the development of tailored support plans for international students, while also ensuring that International Student Support Officers are well-trained and confident in creating and managing plans for the students they work with. Strong communication with our UKVI compliance team is essential, ensuring clear and consistent information sharing across departments. Are you passionate about creating a welcoming, supportive environment for international students? Join us.

The Candidate

You have an assured approach to event management and a good understanding of how to approach and increase engagement with students. Experience of providing individual support and demonstrate a compassionate and effective approach to safeguarding and wellbeing support. Experience of offering support to international students and are able to effectively work across multiple teams. Managed a complex pattern of student intakes, inductions and ongoing support.

We Offer

• Generous leave
• We operate a hybrid working model of on-site and working from home for most of our posts.
• Competitive Pension Scheme
• An Employee Assistance programme
• A cycle-to-work scheme
• Season ticket loans

We welcome applicants from all backgrounds and communities, and in particular those that are currently under-represented in our workforce. This includes, but is not limited to, Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates. At Ravensbourne, we are committed to supporting applicants with disabilities. We offer interviews to those who declare a disability and meet the essential criteria for the role. In situations where we receive a high volume of applications, we will prioritise interviewing those disabled applicants who most closely align with the minimum requirements.