International Student Wellbeing Case Manager

Job Description:

• Employment Type: Full Time (35 hours per week)
• Duration:12 month Fixed Term Contract
• Remuneration: Level 7 from $113k + 17% superannuation & leave loading
• Location: Kensington NSW (3 days campus based each week)

Why your role matters

You will champion their wellbeing, safety, and sense of belonging through a mix of proactive programs, trauma-informed case management, and compliance support. Working closely with internal teams and external partners, you’ll deliver culturally responsive initiatives that boost mental health, social inclusion, and academic success. This role requires navigating complex student needs, applying university policy and legislation, and contributing to continuous improvements in student support systems.

Reporting to the Lead of International Student Compliance, you’ll play a pivotal role in shaping a supportive and inclusive experience for students from all over the world.Specific accountabilities include:

• Provide case management services and subject matter expertise to assist with international student incidents or behaviors of concern, including effective early intervention, education and support programs that promote student safety and well-being.
• Plan, implement, and evaluate culturally responsive wellbeing initiatives for international students, focusing on preventative information, mental health literacy, and social inclusion.
• Engage students through consultation, advisory forums, and feedback loops to co-design programs and events that reflect their needs.
• Develop proactive strategies to mitigate behaviours of concern and promote student safety and wellbeing.

About You:

• Relevant tertiary qualification in psychology, social work, counselling or trauma informed care with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.
• Ability to speak a language other than English relevant to the UNSW community is desirable but not essential.
• Experience successfully managing complex cases involving multiple stakeholders in a large and complex organisation.
• Demonstrated understanding and ability to provide expert guidance and advice on a range of issues impacting international student welfare, participation, retention and success within the higher education sector.
• Sound judgment and an advanced level of emotional intelligence with demonstrated ability to empathise and provide specialised advice to clients with a broad range of needs, especially in relation to dealing with highly sensitive, confidential, and potentially controversial matters with tact, sensitivity, and respect.
• Advanced interpersonal and communication skills with the ability to advise and communicate effectively, and influencing a wide range of diverse stakeholders, including delivering presentations and training as well as mediation and conflict resolution.
• Proven experience providing high quality support programs or service delivery to people from diverse backgrounds.
• Capacity to support international students to navigate administrative and relevant governmental processes in a complex environment, consult and influence stakeholders and advocate on behalf of students.

This role requires the successful candidate to hold a valid paid Working with Children’s Check & complete a Police Check.

For further details on role responsibilities and skills & experience required, refer to the position description found under the position listing on Jobs@UNSW

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

• Flexible working options.
• Career development opportunities.
• 17% Superannuation contributions and additional leave loading payments.
• Additional 3 days of leave over Christmas period.
• Discounts and entitlements (retail, education, fitness).

For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits

Pre-Employment Checks

Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

These pre-employment checks may include a combination of some of the following checks:-

• National and International Criminal history checks
• Entitlement to work and ID checks
• Working With Children Checks
• Completion of a Gender-Based Violence Prevention Declaration
• Verification of relevant qualifications
• Verification of relevant professional membership
• Employment history and reference checks
• Financial responsibility assessments/checks.
• Medical Checks and Assessments

Compliance with the necessary combination of these checks is a condition of employment at UNSW.

How to Apply:

Submit your CV & cover letter addressing the key selection criteria (no more than 2 pages) before 11.55pm Monday 25th May 2026. Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.

Job queries contact: Chloe Gane, Talent Acquisition Consultant E: chloe.gane@unsw.edu.au (applications to the address cannot be accepted, please apply online)

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work