IT Academic Applications Director (HEO) - Learning Management Systems & Faculty Support

POSITION DETAILS

The Director of Learning Management Systems & Faculty Support (HEO), reporting to the Director of Media Services and Capital Projects (CSM 5), will provide strategic leadership in advancing instructional technology and digital learning across the College. The Director will oversee the Technology Resource Center (TRC) and Brightspace, the College’s Learning Management System (LMS), ensuring that faculty, staff, and students receive high-quality training, support, and resources to enhance teaching, learning, and administrative effectiveness.

RESPONSIBILITIES:

• Leads efforts to support academic departments in the planning, implementation, and evaluation of instructional technologies, including Brightspace and other academic applications.
• Oversees the administration, support, maintenance, and optimization of the College’s Learning Management System, including system configuration, integrations, reporting, upgrades, and performance monitoring.
• Provide leadership and direction to the Technology Resource Center (TRC) and Learning Management System (LMS) staff, including recruitment, supervision, and professional development.
• Manage the implementation, administration, and ongoing optimization of Brightspace and, including user provisioning, access management, course creation, system configuration, and integrations with third-party applications.
• Resolve Brightspace issues and coordinate Brightspace upgrades, patches, and maintenance to ensure system stability, performance, and data integrity.
• Develop and maintain instructional resources, including online tutorials, multimedia guides, and technical documentation to support training and technology adoption.
• Collaborate with academic departments, administrative offices, and IT leadership to align technology initiatives and training programs with institutional priorities.
• Partner with faculty to integrate instructional technologies and Brightspace tools into curriculum and pedagogy.
• Lead efforts to research, evaluate, and implement emerging educational technologies and best practices in teaching and learning.
• Maintain expertise in the learning management system while staying current with CUNY, Hunter College, and broader higher education technology policies, platforms, and standards
• Provides input to University-wide instructional technology initiatives and ensures compliance with CUNY and College policies, platforms, and standards.
• Support team building, staff retention, and a positive organizational culture.
• Undertake additional responsibilities as assigned to support the College’s mission and strategic goals.

QUALIFICATIONS

Bachelor's Degree and eight years' relevant experience required.

Other Qualifications

• Experience administering and supporting a Learning Management System, particularly Brightspace.
• Experience providing training and technical support to faculty and staff on academic technologies.
• Experience supervising/managing professional and technical staff, including mentoring, performance management, and professional development.
• Experience collaborating with academic departments and administrative offices on technology initiatives.
• Strong problem-solving, project management, and communication skills.
• Familiarity with instructional technology policies and standards within large university systems such as City University of New York.

CUNY TITLE OVERVIEW

Leads College/Unit in efforts to foster, facilitate and support the use of technologies for teaching and learning.

• Leads efforts to support academic departments in high-level instructional technology planning and evaluation of new technologies
• Identifies and communicates best practices for applying instructional technologies to curriculum design and teaching techniques
• Assists faculty in designing and developing applications that address various learning styles
• Identifies training needs in the area of instructional technology, designing and delivering appropriate educational plans for faculty and staff
• Provides professional development opportunities for faculty and staff in understanding and applying instructional technologies
• Provides input to University-wide instructional technology initiatives
• Manages a staff of technology professionals
• Performs related duties as assigned.

Job Title Name: IT Academic Applications Director

CUNY TITLE
Higher Education Officer

FLSA
Exempt