"IT Analyst"

Position Overview

The IT Analyst plays a vital role within KU Information Technology by serving as the Change Manager for the organization's IT change management process and by supporting the creation, maintenance, and ongoing development of technical documentation and business intelligence processes across the department. This position is responsible for coordinating and facilitating communication related to IT changes, ensuring compliance with established change management processes, developing technical documentation, and supporting the IT Knowledge Base. The IT Analyst works closely with campus stakeholders, IT service providers, and IT leadership to ensure that new and existing IT processes align with institutional needs and strategic initiatives.

KU is not able to provide H-1B sponsorship for this position.

Due to complex state employment laws, the University of Kansas may be unable to hire fully remote workers for this position outside of Kansas. Specifically, we cannot currently offer employment to candidates residing in the following states: California, Delaware, Idaho & Minnesota. We appreciate your understanding and invite interested individuals from eligible states to apply.

Job Description

60% - Technical Documentation & Business Intelligence:

• Work within a team to develop and implement technical and procedural documentation.
• Maintain, administer, and assist in troubleshooting knowledge base systems.
• Create and develop new documentation that details features and procedures for IT systems.
• Provide periodic and cyclical review of existing documentation, ensuring accuracy and completeness.
• Work across teams to enhance documentation practices and procedures.
• Assist in collecting, analyzing, and reporting IT operational metrics to support decision-making.

20% - Change Management:

• Schedule and create the agenda for weekly Change Advisory Board (CAB) meetings.
• Facilitate weekly CAB meetings and document key decisions and action items.
• Ensure all change submissions comply with established policies and procedures for IT change management.
• Recommend and implement process improvements to enhance change management efficiency.
• Collaborate with CAB members to support decision-making, track progress, and maintain accurate records.
• Facilitate communication about changes when necessary.

15% - Strategic Planning & Enterprise Initiatives:

• Engage in enterprise initiatives and strategic planning efforts as directed.
• Participate in project management efforts as assigned by IT leadership, including documentation and process standardization.

5% - Other duties as assigned.

Required Qualifications

1. High school diploma/GED and four years relevant professional experience, or an associate's degree and two years of relevant professional experience, or a bachelor's degree.
2. One year of experience of coordinating IT change management processes or similar structured processes.
3. Demonstrated experience creating and maintaining technical or procedural documentation as evidenced in application materials.
4. Excellent written communication skills and attention to detail as evidenced in application materials.

Preferred Qualifications

1. Bachelor's degree in a technology related field.
2. Experience working with or administering knowledge base or content management systems (e.g. TDX, ServiceNow, etc.) as evidenced in application materials.
3. One year experience in project management or a related field.
4. At least one year of professional experience with:
   • Supporting Windows or Mac operating systems.
   • Implementing and managing information technology systems.
   • Microsoft Endpoint Configuration Manager (MECM)
   • Microsoft Active Directory & Group Policy
   • A ticket management system such as TDX or ServiceNow
   • Troubleshooting network issues / network management in an enterprise network.
5. IT work experience at a higher education institution.

Contact Information to Applicants

Vickye Kozlowski
vickye@ku.edu

Additional Candidate Instruction

In addition to the online application, the following documents are required to be considered for this position:

• Cover letter describing how you meet the required and preferred qualifications.
• Resume
• List of three (3) professional references
• Please include a copy of any of the following, written by you as either part of past work or as a sample or example or current documentation writing skill, and which does not exceed two-pages in length:
  • Step-by-step how-to instructions
  • Procedure documentation
  • Policy/Guideline documentation
  • System specifications or details documentation

Only complete applications will be considered.

Application review begins February 2, 2026, and will continue until a qualified pool of applicants are identified.

Advertised Salary Range
61,700

Application Review Begins
02-Feb-2026

Anticipated Start Date
16-Feb-2026

Primary Campus
University of Kansas Lawrence Campus

FTE
1.0

Reg/Temp
Regular

FLSA Status
Nonexempt

Employee Class
U-Unclassified Professional Staff

Work Location Assignment
Telework