IT Analyst

Information Security, Risk and Governance

Joondalup and City campus

$104,030 to $116,563 p.a (HEW 7)

Ongoing, Full time

Edith Cowan University

Are you ready to belong to a dynamic community where courage, creativity, and optimism are essential elements of our DNA? At ECU we’re inspired by the incredible achievements of Edith Cowan, the first woman elected to an Australian parliament and a lifelong champion of education. Empowered by her legacy, we’re united in our vision to lead the sector in educational experience and expand our impact through world-class research.

Embrace an opportunity to become part of something extraordinary.Digital Services at Edith Cowan University is responsible for delivering and evolving the digital platforms, data, and capabilities that enable teaching, research, and university operations. The centre drives the strategy and roadmap for enterprise digital solutions, including core systems, cyber security, analytics, data governance, integration, and emerging technologies.

Working in close partnership with business areas across the University, Digital Services focuses on building secure, reliable, and scalable platforms that improve staff productivity, enable data-driven decision-making, and support innovation. The service centre brings together architecture, delivery, and operational expertise to ensure digital solutions are aligned to enterprise standards while remaining practical, modern, and fit for purpose.

About the Opportunity

The Collaboration Analyst role is responsible for the day-to-day operation of the Audio Visual systems and Microsoft Teams telephony system and will be expected to diagnose and problem solve any issues that may arise. The role is also responsible for the implementation of AV systems and management of 3rd party contractors to deploy AV hardware across all major and satellite campuses. Additionally, the role is expected to be able to aid the senior coloration analyst and work individually on tasks when required.

You will join a team of skilled AV analysts. As a member you will be responsible for but not limited to:

The day to day ticket management and Incident resolutions for AV faults.

Management of the AV asset platform and CMDB.

The escalation point for Collaboration faults ranging from Audio visual faults in Teaching spaces to Team's Video Conferencing faults in all spaces

Remote support for Tier 1 IT staff

Minor works and deployment projects for new equipment.

Resolution of MS Teams telephony faults.

Liaising between departments and 3rd party contractors.

This role will work with the Senior Collaboration analysts to provide and maintain a working AV platform across all ECU teaching and Meeting spaces.

About you

You will be able to demonstrate:

At least three years hands on experience in similar IT technical/customer service role.

A Very Good understanding of configuring, administrating, and engineering Crestron/QSC product range and support tools.

A Good understanding of Q Sys Audio DSP's and the ability to troubleshoot Audio issues

A good understanding of configuring, administrating, and engineering of Microsoft Teams environments and devices.

A good understanding of enterprise networking including AV multicasting.

Experience in Audio Visual implementation or engineering, support, and design, preferably in an education environment.

Strong organizational, problem solving and time management skills.

Excellent communication and interpersonal skills allowing for great teamwork, customer and contractor relations.

Benefits of working at ECU

At ECU we’re committed to fostering a positive employment experience and believe this is fundamental to the success and satisfaction of our employees. Growth and development matter here, because we recognise people are at the centre of everything we do. Our thriving work culture is guided by the ECU values and complemented by a range of employee benefits; visit our website to read about flexible working arrangements, generous leave entitlements, our commitment to Wellbeing, exclusive corporate discounts and industry-leading superannuation.

Contact

Please contact Jon Blanksby, Collaboration Manager on 08 6304 3826, j.blanksby@ecu.edu.au; or Carl Brackstone 08 6304 2420, c.brackstone@ecu.edu.au for more information.

Application Process

Please upload an up-to-date resume summarising your experience and achievements, along with a brief covering letter of no more than 2 pages outlining your suitability for the role. Please use real world examples where relevant to demonstrate your understanding of the role.

Advert ClosureApplications close Sunday, 3rd May 2026 at 11:30pm AWST.

Position will commence from 1 July 2026.

ECU reserves the right to close the advertisement before the stated closing date, and encourage applicants to submit their applications early.

PLEASE NOTE: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION.

ECU is a diverse and inclusive workplace with specific strategies and initiatives in place to address underrepresentation of specific groups. We strongly encourage applications from the Aboriginal and Torres Strait Islander community.

We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, age and faith. For more information on our commitment to equity and diversity, please visit our Inclusive Workplace website.

At ECU, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively encourage people with disability to apply to ECU. To discuss how we can support adjustment requirements, please contact the person listed above.

Position description Opens in new window