IT Analyst/Programmer I

IT Analyst/Programmer I

Company:
North Carolina State University

Job Location:

Category:
Software Engineer/Programmer

Type:
Full-Time

Join the Pack! A community with nearly 8,000 faculty and staff, and 30,000 students. NC State is one of the largest employers in North Carolina, offering a large range of career opportunities. Visit us at https://jobs.hr.ncsu.edu/.

Location: Raleigh, NC

Essential Job Duties:
CIPM is seeking an IT Analyst/Programmer I to support the development, maintenance, and enhancement of software applications and related technical services that support the objectives of specific projects and the operations of the unit. The position works under the general supervision of the project lead and contributes to the implementation of technical solutions based on established requirements, standards, and project priorities.

The position assists with the design, coding, testing, debugging, automation, and maintenance of applications across the technology stack, including frontend components, backend services, databases, and supporting infrastructure. Responsibilities include supporting updates to existing systems, assisting with the implementation of new application features, and contributing to the deployment of software releases in both on-premises and cloud-based environments. The position also supports DevOps and automation activities, such as assisting with build, deployment, and configuration processes, under established workflows and standards.

The role works in coordination with system and network administrators to support application hosting environments, including assisting with server configuration, environment setup, and routine operational tasks. The position applies foundational knowledge of IT security principles and best practices when supporting application and infrastructure environments and follows established institutional security, access control, and data-protection requirements. The position follows established software development lifecycles, coding standards, and project management practices.

Work is performed with guidance and oversight. Decisions primarily affect assigned applications or components and typically have localized impact. The supervisor may assign additional related duties as needed to support evolving technical, programmatic, or operational requirements consistent with the nature and level of the position.

The IT Analyst/Programmer I may provide technical assistance and informal mentoring to student developers or junior staff, such as answering technical questions, reviewing code for adherence to standards, and supporting onboarding activities. This position does not have formal supervisory authority.

Primary responsibilities include:

Software Development and Application Support

• Support the design, development, testing, debugging, automation, and maintenance of software applications in support of specific projects and unit operations.
• Assist with frontend, backend, database, and supporting infrastructure components of applications, following established technical standards and development practices.
• Support updates to existing systems and assist with the implementation of new application features and enhancements.

DevOps, Deployment, and Automation

• Contribute to the deployment of software releases in on-premises and cloud-based environments, including assisting with build, deployment, and configuration processes.
• Support DevOps and automation activities under established workflows, tools, and procedures.

Infrastructure Support and System Coordination

• Work in coordination with system and network administrators to support application hosting environments, including assisting with server configuration, environment setup, and routine operational tasks.

Security, Troubleshooting, and System Reliability

• Apply foundational knowledge of IT security principles and best practices when supporting applications and infrastructure, in accordance with institutional security, access control, and data-protection requirements.
• Assist with troubleshooting and resolving application or environment issues, escalating complex problems as appropriate.

Documentation, Knowledge Sharing, and Technical Assistance

• Maintain technical documentation, code documentation, and user or system references to support continuity and knowledge sharing.
• Provide technical assistance and informal mentoring to student developers or junior staff, including answering technical questions, reviewing code for adherence to standards, and supporting onboarding activities.

Other Work/Responsibilities:

• Other duties as assigned.

Minimum Experience/Education:

• M.S. in computer science, information technology, data science, engineering, or a closely related field OR a Bachelor's degree in computer science, information technology, data science, engineering, or a closely related field with zero - two years of relevant experience OR an equivalent combination of education, training and relevant experience.
• Relevant professional, academic, or applied project experience following completion of the degree, demonstrating software development or application support experience.
• Experience supporting application development, maintenance, or deployment in a professional, academic, or research setting.
• Experience working under general supervision and following established technical standards, development workflows, and project priorities.

Required Qualifications:

• Demonstrated ability to support software development activities, including coding, testing, debugging, and maintaining applications using modern programming languages and frameworks.
• Working knowledge of frontend and backend development concepts and basic database design and usage.
• Ability to work collaboratively with technical and non-technical stakeholders to understand requirements and implement assigned tasks.
• Ability to prepare and maintain clear technical documentation.
• Strong problem-solving skills and the ability to work effectively under guidance and within established standards and procedures.

Preferred Qualifications:

• More than two years of relevant professional work experience outside of an academic degree program, including experience in a production or applied development environment.
• Experience working with one or more modern programming languages and frameworks including Python, ColdFusion, Angular, and React.
• Experience supporting frontend and backend application development, including RESTful services or similar application interfaces.
• Experience working with relational database systems including Microsoft SQL Server and PostgreSQL.
• Familiarity with setting up or supporting application hosting environments, including basic server configuration, environment setup, or system automation.
• Experience with DevOps or automation tools and practices, such as scripting, build automation, deployment workflows, or infrastructure-as-code concepts.
• Experience with containerization and orchestration technologies including Docker and Kubernetes.
• Experience working with cloud-based services or platforms, such as Amazon Web Services (AWS), including services such as compute, storage, or messaging (for example, SES).
• Experience working with artificial intelligence workflows, including experience assisting with the development, deployment, or integration of large language model (LLM)-based tools or pipelines.

Required License or Certification:
NA

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