responsibilities include administering a variety of enterprise applications and coordinating with Client Technology Services to deliver Level III support for user-based software. Areas of training and support include, but are not limited to, Microsoft 365, learning management systems (LMS), content and residential management systems (CMS/RMS), SharePoint, Adobe Creative Cloud, 25Live Pro, and campus portal applications. To help users maximize the functionality and benefits of these tools, the position delivers a comprehensive awareness platform through onsite training sessions, detailed documentation, technical workshops, and other learning formats. These efforts aim to enhance user proficiency, streamline workflows, and increase overall productivity. Additionally, this role leads OIT's communication strategies, including email campaigns, newsletters, departmental websites, intranet content, and social media engagement. This role ensures that all external and internal communications reflect the mission and values of OIT, fostering a consistent and positive image of the organization.
Preferred Years Experience,Skills, Training , Education:
- Demonstrated experience in supporting end-user adoption through documentation, live training, and user engagement strategies
- Experience developing functional specifications, training materials, or technical documentation
- Familiarity with software integration practices, including the use or development of APIs
- Hands-on experience supporting learning management systems (LMS), content management systems (CMS), or enterprise scheduling tools such as 25Live
- Demonstrated ability to deliver user training through multiple formats-such as virtual sessions, onsite workshops, and self-paced materials
- Experience contributing to or managing technology-related communication efforts, including newsletters, social media, and intranet content
Special Instructions Summary:
Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.
Please Note:
- A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
- If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
- Salary will be determined based on competencies, equity, budget, and market considerations.
- Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
- Failure to complete the application completely may result in you not being considered for the vacant position.
- Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
- If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.
