IT Audio Visual Support Manager

DISTINGUISHING CHARACTERISTICS: Dedicated to delivering exceptional customer service for TSU students, faculty, and staff, with a focus on audio visual technologies, special events, and service delivery.

Essential Duties Summary

• Manage the daily performance of the audio-visual technicians.
• Work closely with faculty and staff at TSU to effectively manage and prioritize the university’s audio-visual needs.
• Ensure timely response to classroom emergency reports.
• Monitor classroom technology to preemptively correct issues before they become incidents.
• Manage a robust list of special events that take place at TSU daily. Ensure consistent communication to event stakeholders regarding event preparedness and execution and provide cooperative feedback on how to improve events in the future.
• Ensure proper, meaningful reporting on team performance and workload is updated for Monthly Business Review (MBR).
• Evaluate the audio-visual team’s work intake processes to ensure the team’s success.
• Work with OIT leadership to draft and maintain SLOs for the audio-visual team.
• Report performance against SLO criteria in the MBR.
• Accurately forecast audio-visual staff needs against both a recurring calendar of events and ad-hoc service incident requests.
• Own and champion the audio-visual services and look for new ways to improve services across the campus.
• Develop a long-term audio-visual strategy to include daily management and strategic direction of the classroom environments.
• Recommend desktop tools to elevate customer experience.
• Maintain a 360-degree perspective on campus life and the role the audio-visual team plays in administration, faculty, and student’s daily technology expectations.
• Provide insights into consistently improving the audio-visual experience for customers.
• Handle any escalations and provide prompt resolutions.
• All other duties as assigned.

% FTE: 1.0

Hiring Range: $80,870.19 - $103,109.49

Education: Bachelor’s Degree (B.A. or B.S.) in Information Technology, Business or closely related discipline from an accredited four-year college or university preferred.

Required Licensing/Certification

• Service-NOW experience is preferred.
• ITIL Certification is preferred.

Knowledge, Skills, and Abilities

Knowledge:

• Must have outstanding written/oral communication and analytical skills, excellent presentation skills, and the ability to communicate on both a technical and business level.
• Previous experience working with vendors for large scale productions such as commencement, homecoming, sports events, etc.
• Must be proficient in classroom technology management.
• Must be driven by the desire to offer quality services to the faculty, staff, and students, in a timely and efficient manner.
• Proven work experience as an audio-visual technician and supervisor/manager. Hands on experience with audio-visual solutions and troubleshooting.
• Customer service oriented with a problem-solving attitude.
• Team management skills.
• Expert knowledge of recent industry trends and standards and future directions of technology in the learning environment, office administration, and ability to effectively advocate for new ideas.
• Must be highly proficient in Microsoft Office Suite, and other solutions for project management, scheduling, reporting and presenting data.

Skills:

• Must possess excellent written and oral communication skills and demonstrate a high degree of professionalism and diplomacy.
• Must display excellent administrative, organizational, and time management skills while operating in a fast-paced environment.
• Must possess a strong work ethic and ready to work extremely hard, often with short deadlines, executing tasks and assignments.
• Self-motivated, positive attitude, demonstrating emotional maturity, professional personality, and friendly demeanor.
• Work is substantially complex and varied, and requires the interpretation of technical and detailed guidelines, policies and procedures in combination.
• Ability to work occasionally at night and weekends is required for special events.

Ability to:

• Effectively manage a team.
• Delivery with tight deadlines.
• Prepare detailed reports.
• Work independently.
• Communicate effectively.
• Analyze and research for solutions.
• Troubleshoot.

Work Experience:

• Requires five (5) to six (6) years of related experience. Requires broad knowledge of complex systems. processes and procedures.
• Must have excellent written and verbal communication skills.
• Ability to maintain the security or integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment or water treatment system.

Working/Environmental Conditions:

• While performing the duties of this job, the employee is regularly required to: sit, walk, talk, and hear, use hands to move items and to operate computer.
• The employee is frequently required to: stand, reach with hands and arms, climb, stoop, or kneel or crouch, and lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Work is performed within routine office environment with no exposure to hazardous or unpleasant conditions.

UA EEO Statement: It is the policy of Texas Southern University to provide a work environment that is free from discrimination for all persons regardless of race, color, religion, sex, age, national origin, individuals with disability, sexual orientation, or protected veteran status in its programs, activities, admissions or employment policies. This policy of equal opportunity is strictly observed in all University employment-related activities such as advertising, recruiting, interviewing, testing, employment training, compensation, promotion, termination, and employment benefits. This policy expressly prohibits harassment and discrimination in employment based on race, color, religion, gender, gender identity, genetic history, national origin, individuals with disability, age, citizenship status, or protected veteran status. This policy shall be adhered to in accordance with the provisions of all applicable federal, state and local laws, including, but not limited to, Title VII of the Civil Rights Act.

Manual of Administrative Policies and Procedures

Close Date: 11/04/2026

Open Until Filled (overrides close field): No

Special Instructions to Applicants: Open to all applicants.