IT/AV Technical Specialist

Harper Adams University - Information Services - Service Delivery Team

Location:Edgmond, Newport, ShropshireSalary:£28,778 to £31,236 per annum (The point of entry will be dependent upon relevant qualifications and experience). Grade 6Hours:Full TimeContract Type:PermanentPlaced On:7th November 2025Closes:19th November 2025Job Ref:CW-2022

Harper Adams University is looking to recruit an IT/AV Technical Specialist. The successful candidate will play a key role in supporting the provision of Information Technology (IT) and Audio Visual (AV) services and facilities to all areas of the University. Including provision of support, associated training/guidance, and technical assistance on the use of:

• Business technologies, IT facilities and services, together with associated and other integrated facilities
• Hardware (desktop, laptops, mobile devices, audio and visual conferencing, peripherals, and associated equipment) in support of the business and educational practices to include installations, configuration and setup, repair, troubleshooting, and maintenance
• Software applications and operating systems that are either department specific or Commercial off the Shelf (COTS) software
• Advocating the Service Desk as a focus of contact for users of the University’s IT/AV systems
• Undertaking Service Request, Incident, Problem management, and other Service Desk duties.

The post-holder will be required to become part of team routinely providing support 8am to 6pm Monday to Friday during term time (until 5.10pm out of term) on a rota basis and weekend cover once every 9 weeks during term time (approx. 4 times a year). There will be a need to provide out-of-hour support when required for university events and conferences.

Occasionally there is a requirement to work varying core hours, to work in the evenings and/or at weekends for special project implementations or system upgrades and to ensure that service commitments are met.

The Service Delivery Team is based on the main university campus. On occasion there will be a need to work from satellite sites on a rota basis.

If you have any queries or questions or for an informal discussion, please contact the IT/AV Service Delivery Manager via email at cwells@harper-adams.ac.uk

For further information about the University or to see full job description, please visit our website at www.harper-adams.ac.uk

Application Procedure:

Please click on the above ‘Apply’ button to be redirected to our website Harper Adams e-Recruitment programme to submit your CV and a personal statement outlining your suitability for the role. Your personal statement should clearly demonstrate how your skills, experience, and achievements meet the requirements outlined in the person specification. Applications without a personal statement may not be considered. To be completed by 19 November 2025.