IT Professional II

Job Summary

The Wisconsin Veterinary Diagnostic Laboratory (WVDL) is seeking a highly motivated and customer-focused IT Professional to support the technology needs of a dynamic laboratory environment. This role provides general desktop support for WVDL staff and assists with system administration for the Laboratory Information Management System (LIMS). The position includes delivering end-user support, training and documentation to promote efficient use of WVDL hardware, software, and applications.

A well-qualified candidate will have the ability to work independently and collaboratively in a dynamic work environment. They will also have excellent interpersonal, communication, and customer-service skills, with the ability to engage effectively with diverse teams and end users.

The IT Professional position plays an essential role in onboarding new staff, maintaining data integrity, and ensuring compliance with cybersecurity standards. This individual collaborates closely with the WVDL IT team, as well as laboratory personnel, administrative teams and management to support and improve IT systems, contributing to the reliability and success of WVDL operations.

Key Job Responsibilities

• Installs, maintains, and troubleshoots hardware, configurations, multimedia, and software applications for various environments and business needs - 40%
• Assist with system administration and maintenance of the Laboratory Information Management System (LIMS), including user account management, configuration updates, and basic troubleshooting - 10%
• Answers routine to moderately complex questions and provides information, creates documentation, and trains end users regarding hardware, software, applications, and technology access - 40%
• Researches potential technology purchases and makes recommendations to leadership according to work unit business needs and requests - 10%

Department

Wisconsin Veterinary Diagnostic Laboratory, Administration

Compensation

The minimum salary for this position is $26.00/hour.

This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see https://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf.

Required Qualifications

• Familiarity with standard desktop operating systems, hardware, and commonly used applications.
• Experience working in an information technology role.
• Ability to lift 25 lbs.

Preferred Qualifications

• Proven ability to advocate for process improvement and support continuous optimization across technical workflows and operational procedures.
• Ability to identify, troubleshoot, and resolve routine issues across systems, platforms, networks (including printers), and applications, ensuring security, confidentiality, compatibility, and optimal functionality within a multi-user environment
• Experience with system administration for platforms such as LIMS, ERP, SDMS, LES or QMS.
• Demonstrated success working independently, effectively prioritizing tasks, taking initiative in problem-solving, and proactively seeing assistance or collaboration when needed to ensure timely and accurate resolutions.

Education

Associate's Degree Preferred Minimum

How to Apply

To begin the application process, click the "Apply" button.

Please submit a resume and cover letter. To assist with the initial review of qualifications, the cover letter should briefly address your experience related to the following job‑related competencies:

• General information technology experience relevant to this role
• Experience providing effective customer service in an IT or service-oriented environment
• Ability to work independently, including managing tasks, managing priorities or resolving issues with limited supervision

Applicants may address these areas in a standard cover letter format; separate statements or lengthy responses are not required. The application reviewers will be relying on written application materials to determine which qualified applicants will advance in the recruitment process.

The search committee will review all application materials after the posted deadline. We will notify selected applicants to participate further in the selection process directly. References will be requested of final candidates. All applicants will be notified after the search is complete and a candidate has been selected.

The application deadline is 11:59 pm CST on April 28, 2026.

Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment. University sponsorship is not available for this position.