IT Quality Assurance Analyst Lead, Digital Technology Solutions

Job Overview

Lead and direct activities of members of Software (S/W) Quality Assurance (QA) team as well as planning, design, and execution of systems and applications testing on all software development and maintenance projects in S/W development team. Work collaboratively with all members of development team, support/infrastructure teams, and Business Core Systems (BCS).

Essential Functions

• Lead research, design, integration, and implementation of specialized test technologies to deliver high level of test efficiency and optimized processes for QA/Test activities.
• Maintain hands on engagement in testing current development projects and applications.
• Develop test plans, test cases, test scripts and test reports for software application development projects.
• Execute test cases utilizing targeted test data and report results and exceptions (defects).
• Plan, participate and guide execution of User Acceptance Test with business teams.
• Participate in business/functional requirements development, ensure that defined requirements are testable.
• Participate in defining Acceptance criteria for definition of test completeness and test coverage.
• Document and manage defects process during product development phase.
• Lead defect triage meetings and provide defect status reporting.
• Perform root cause analysis for discovered defects and recommend process improvement for prevention of defects.
• Utilize risk-based testing process to assure that high priority business functions tested first.
• Identify and communicate all risks relative to testing for evaluation by project team.
• Define most effective test strategy for each project based on technology, complexity, scope and timeline.
• Ensure compliance of the application with defined standards and guidelines (security, accessibility, etc.).
• Establish and document measurable test objectives and provide test metrics progress reports to project team.
• Manage daily tasks assignments for multiple test resources on the same project.
• Provide QA/test subject matter expertise for all members of Development team. Maintain technology roadmap and resource planning initiatives for QA team.
• Follow established organizational and departmental standards for reporting time tracking, assigned task resolution and other non-project related activities.
• May provide direct and/or indirect supervision to exempt and non-exempt staff (i.e., hiring/firing, performance evaluations, disciplinary action, approve time off, etc.).
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

Associate's Degree. Nine (9) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Experience

• Five (5) years of relevant experience.
• Expert level knowledge in at least one of the following specialized testing disciplines: Functional Test Automation architecture, API and webservices testing, UI/UX design and Accessibility Compliance, Information Security test and remediation, CI/CD full cycle test architecture, Enterprise Data Governance and test data management.
• Working knowledge of Waterfall and Agile/Scrum software development methodologies.
• Expert knowledge of the principles, practices and procedures of S/W quality assurance testing.
• Demonstrated hands-on knowledge of designing and documenting test strategy, test plans, test cases, acceptance criteria and user stories.
• Experience in creation and maintenance of complex datasets for test execution.
• Extended knowledge of Atlassian Jira and related tools integration.

Additional Qualifications Considered

Bachelor's Degree