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Harvard University

IT Services Supervisor

Closes:

1,132

Posting date: August 07, 2026

External Reference: 003502SR

  • Job Type: Full-time
  • Location: Cambridge
  • School/Unit: Harvard Law School
  • Department: Information Technology Services
  • Salary Grade: 057
  • Job Function: Information Technology
  • FLSA Status: Exempt
  • Term Appointment: No
  • Union: 00 - Non Union, Exempt or Temporary

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard Law School?

Join a community that combines excellence in legal education and scholarship with a deep commitment to justice. Here at Harvard Law School (HLS), you’ll find an environment that values who you are and encourages you to grow, inspire others, and make a meaningful impact. Wherever you are in your career journey, HLS is a place where you can thrive, contribute, and be part of something bigger.

Job Description

Job-Specific Responsibilities:

The IT Services Supervisor plays a key role in delivering high-quality technology support services to the Harvard Law School community. This position provides day-to-day leadership for customer-facing technology support operations, ensuring that support requests, classroom technology needs, and service issues are addressed efficiently and effectively.

The IT Services Supervisor serves as a hands-on leader who works closely with support staff to coordinate daily operations, manage workloads, resolve escalations, and maintain a high standard of customer service. This position is responsible for fostering a culture of accountability, responsiveness, and continuous improvement while supporting the professional growth and development of team members.

Working collaboratively with the Managing Director of IT Services, Department Coordinator, and other ITS teams, the IT Services Supervisor helps ensure that technology services are delivered consistently, operational priorities are met, and the evolving needs of the Harvard Law School community are supported. The position exercises independent judgment in managing daily service operations, allocating resources, addressing operational challenges, and ensuring the successful execution of customer-facing support activities.

As an IT Services Supervisor, you will:

  • Supervise the daily activities of customer-facing technology support staff and ensure the delivery of high-quality support services.
  • Actively monitor service operations, including ticket queues, phone coverage, service desk activity, and field support assignments, ensuring work is addressed promptly and service levels are met.
  • Provide day-to-day leadership, coaching, and performance management for support staff through regular one-on-one meetings, ongoing feedback, and clear performance expectations, fostering accountability, professionalism, and continuous development.
  • Serve as the primary point of contact for operational escalations, coordinating and driving timely resolution of service issues and customer concerns, and escalating further as needed.
  • Provide hands-on technical support and operational assistance during periods of high demand, complex service requests, major events, critical incidents, or staffing shortages.
  • Partner with the Department Coordinator to ensure staffing plans, coverage schedules, onboarding activities, and daily assignments are effectively executed.
  • Monitor operational performance, identify service improvement opportunities, and implement process enhancements that improve efficiency, service quality, and customer satisfaction.

Qualifications

Basic Qualifications

  • Minimum of two years’ post-secondary education or relevant work experience

Additional Qualifications and Skills

We are looking for people who have:

  • Supervisory experience with ability to lead, coordinate, or influence the work of others in a team-oriented environment.
  • Ability to prioritize, assign, and monitor work to ensure timely completion of tasks and service commitments.
  • Strong organizational skills and the ability to manage multiple priorities in a fast-paced operational setting.
  • Excellent customer service, interpersonal, and communication skills.
  • Strong problem-solving skills and sound judgment, with the ability to effectively address operational issues and escalations.
  • Commitment to continuous learning, professional development, and building leadership skills.

Additional Information

Standard Schedule: Full time

Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position

Pre-Employment Screening: Identity, Criminal

Other Information: All offers are made by HLS Human Resources

Work Format Details

This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 057. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:

  • Generous paid time off including parental leave
  • Medical, dental, and vision health insurance coverage starting on day one
  • Retirement plans with university contributions
  • Wellbeing and mental health resources
  • Support for families and caregivers
  • Professional development opportunities including tuition assistance and reimbursement
  • Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.

Job details

Title
IT Services Supervisor
Employer
Harvard University
Location
Cambridge
Published
Aug 11, 2026
Closes:
Oct 10, 2026
Job type
Full time, Staff / Administration
Field
IT Manager/Director

Tell them AcademicJobs.com sent you!

Frequently Asked Questions

📋What are the main duties of the IT Services Supervisor at Harvard Law School?

The IT Services Supervisor leads daily technology support operations for the Harvard Law School community. Key responsibilities include supervising support staff, monitoring ticket queues and service desk activity, providing coaching and performance management, handling escalations, and ensuring high-quality support for classrooms and users. This role combines hands‑on technical assistance with operational leadership. Explore similar administration jobs on AcademicJobs.

🎓What qualifications do I need to apply for this IT Services Supervisor position?

You must have a minimum of two years’ post‑secondary education or equivalent relevant work experience. Ideal candidates bring supervisory experience, strong organizational and customer‑service skills, sound judgment, and a commitment to continuous learning. For more job‑search tips, visit our Higher Ed Career Advice section.

🛂Does Harvard University sponsor work visas for this role?

No. Harvard University is unable to provide visa sponsorship for the IT Services Supervisor position. Applicants must already have work authorisation in the United States at the time of application.

💼What benefits does Harvard University offer to full‑time staff?

Harvard provides a comprehensive benefits package, including generous paid time off (including parental leave), medical, dental, and vision insurance starting day one, retirement plans with university contributions, wellbeing and mental health resources, professional development (tuition assistance), and commuter benefits. Learn more about university employment and benefits.

📝How do I apply for the IT Services Supervisor job at Harvard Law School?

Applications are submitted through the Harvard Law School Human Resources office. Prepare a tailored resume and a cover letter that highlight your supervisory and IT support experience. For writing guidance, see our career advice resources. The posting closes October 10, 2026.
Job Fulfilled

About the employer

Harvard University Jobs

Harvard University

4.0 Star Employer Ranking

Harvard University offers a diverse range of job and work opportunities across various categories, reflecting its status as a leading academic and research institution. These opportunities cater to different skill sets, academic backgrounds, and career stages. Harvard University Academic Positions - click here . Harvard University Staff Jobs - click here . The main types of jobs and work opportunities at Harvard: 1. Faculty and Academic Positions Tenure-Track Faculty : These roles include assistant, associate, and full professors across Harvard’s schools (e.g., Faculty of Arts and Sciences, Harvard Medical School, Harvard Business School). Faculty engage in teaching, research, and service. Qualifications typically include a Ph.D. or equivalent terminal degree, a strong research portfolio, and teaching experience. Openings vary by department and school, with competitive hiring processes. Non-Tenure-Track Faculty : Includes lecturers, preceptors, and visiting professors. These roles focus primarily on teaching or short-term research projects and may require a Ph.D. or significant expertise in the field. Research Appointments : Postdoctoral fellowships, research associates, and scientists work on cutting-edge research in fields like medicine, engineering, humanities, and social sciences. These positions often require advanced degrees and are funded through grants or specific research programs. 2. Administrative and Professional Staff Administrative Roles : These include positions in academic administration (e.g., deans’ offices, registrar, admissions), student services, and program management. Examples include academic program coordinators, admissions officers, and financial aid advisors. These roles often require a bachelor’s or master’s degree and relevant experience. Professional Staff : Harvard employs professionals in areas like human resources, finance, communications, development (fundraising), and alumni relations. Examples include HR specialists, financial analysts, and marketing managers. These positions typically require specialized skills or certifications. Executive and Leadership Roles : Senior positions like directors, department heads, or executive administrators oversee operations in specific units or schools. These roles demand extensive experience and leadership skills. 3. Research and Laboratory Staff Research Support Staff : Includes lab managers, research technicians, and data analysts who support faculty and postdoctoral researchers in labs across disciplines like biology, chemistry, physics, and medicine. These roles often require technical skills, such as proficiency in lab equipment or data analysis software. Clinical Research Roles : At Harvard Medical School and affiliated hospitals, clinical research coordinators and specialists support medical and health-related studies. These positions may require certifications like Good Clinical Practice (GCP) training. 4. Technical and IT Staff Information Technology : Harvard employs IT professionals for roles like systems administrators, software developers, cybersecurity analysts, and data scientists to support its technological infrastructure. These positions require expertise in areas like cloud computing, AI, or network management. Library and Information Services : Harvard’s extensive library system hires librarians, archivists, and digital resource specialists. These roles often require a master’s degree in library science or related fields. 5. Support and Operations Staff Facilities and Operations : Includes roles in maintenance, custodial services, groundskeeping, and security. These positions ensure the smooth operation of Harvard’s campus and may not require advanced degrees but often need specific training or certifications. Dining and Hospitality : Harvard’s dining services employ chefs, food service workers, and catering staff to support campus dining halls and events. Administrative Support : Roles like executive assistants, office managers, and receptionists provide critical support to departments and faculty. 6. Student and Temporary Opportunities Student Employment : Harvard offers on-campus jobs for students, including work-study positions in libraries, dining halls, labs, and administrative offices. These roles are typically part-time and designed to accommodate academic schedules. Temporary and Seasonal Work : Temporary roles, such as event staff or short-term project assistants, are available for non-students as well. These are often listed through Harvard’s temporary staffing services. 7. Medical and Healthcare Roles Clinical and Healthcare Staff : Through Harvard Medical School and affiliated hospitals (e.g., Massachusetts General Hospital, Brigham and Women’s Hospital), opportunities exist for physicians, nurses, medical technicians, and other healthcare professionals. These roles require medical licenses or certifications. Public Health Professionals : The Harvard T.H. Chan School of Public Health employs researchers, policy analysts, and program managers focused on global health initiatives. 8. Creative and Media Roles Arts and Culture : Harvard’s museums (e.g., Harvard Art Museums) and cultural institutions hire curators, educators, and exhibition staff. The American Repertory Theater employs artists, stage managers, and production staff. Communications and Media : Roles in writing, graphic design, social media, and public relations support Harvard’s outreach and branding efforts. Key Characteristics of Harvard Jobs Diversity of Roles : Harvard’s workforce spans academic, administrative, technical, and operational functions, with opportunities for both entry-level and highly specialized professionals. Competitive Benefits : Harvard offers comprehensive benefits, including health insurance, retirement plans, tuition assistance, and professional development. Faculty and staff also gain access to Harvard’s libraries, museums, and cultural events. Global Impact : Many roles, especially in research and public health, contribute to global advancements in knowledge and policy. Location : Most positions are based in Cambridge or Boston, Massachusetts, with some remote or hybrid options, particularly for administrative and IT roles. How to Find Opportunities Harvard Careers Portal : The primary resource for job listings is Harvard’s Human Resources website (hr.harvard.edu/jobs), which lists openings for faculty, staff, and temporary roles. School-Specific Listings : Each Harvard school (e.g., Harvard College, Harvard Law School) may post specialized positions on their websites. Networking and Referrals : Many academic and research roles are filled through professional networks or direct outreach to departments. X Platform : Searching for “Harvard University jobs” on X can reveal real-time discussions, job postings, or employee experiences, though these should be verified through official channels. Additional Notes Qualifications : Requirements vary widely. Faculty roles typically need advanced degrees, while support roles may prioritize experience or specific skills. Work Environment : Harvard emphasizes diversity, inclusion, and collaboration, with opportunities for professional growth and community engagement. Application Process : Most positions require an online application through Harvard’s careers portal, including a resume, cover letter, and sometimes additional materials like teaching statements or research portfolios.

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