Job Summary
IT Support / Help Desk Technicians
The HCI Help Desk is the central point of contact for all event
support requests for the Huntsman Cancer Hospital and Huntsman
Cancer Institute. The role of the Computer Support Technician is to
provide general IT support for end users throughout Huntsman Cancer
Institute.
Huntsman Cancer Institute is committed to cancer prevention, care,
and survivorship for all communities within the area we serve –
which includes Idaho, Montana, Nevada, Utah, and Wyoming – with
impact worldwide.
In your cover letter or during your interview process, we invite
you to share how your professional experiences have prepared you to
serve as a member of our team as we work to reduce the cancer
burden experienced by all people and communities. This may include
description of your prior experiences related to research,
prevention, clinical care, community engagement/outreach, training,
administration, or other areas relevant to Huntsman Cancer
Institute's mission and this position.
Learn more about the great benefits of working for
University of Utah: benefits.utah.edu
The department may choose to hire at any of the below job
levels and associated pay rates based on their business need and
budget.
Responsibilities
ESSENTIAL JOB FUNCTIONS
- Provide core IT/Help Desk support, including but not limited
to, imaging and setting up computers, troubleshooting desktops and
laptops (Windows and MAC OS), tablets, printers, handheld scanners,
label printers, Cisco IP phones, and various other hardware and
software within the hospital and research environments.
Provide backup support for event requests, as needed.
- Event support includes but is not limited to helping users
start/connect to virtual meetings, connect computers to projectors,
TVs and other equipment, and helping users with various Polycom
systems.
Adhere to administrative tasks and workflow including but not
limited to
- Review and address ServiceNow tickets in a timely manner
- Add appropriate notes to the ticket while working with the
user.
- Communicate to the user within the time specified.
- Update inventory appropriately when handling computer equipment
for deployment, surplus, ISO alerts, moves or replacements and
other items.
- Return all computer equipment, tools and other necessary items
to the public storage area for HCI IT.
Update the ticket system with notes from ticket submission
through ticket resolution.
Provide technical and other support for projects led by other
departmental staff.
Interface with vendor(s) for audio/visual repairs, new
purchases and or replacement equipment.
Share important support, vendor and other technical information
with the HCI IT helpdesk and document the information in the
knowledge base.
Ensure customer satisfaction with timely, accurate,
professional service and support.
Coordinate escalation of issues to the network and server teams
as needed.
NON-ESSENTIAL JOB FUNCTIONS
- Other duties as required.
WORKING CONDITIONS
- General climate controlled office environment.
- Low noise level.
- Prolonged sitting and repetitive motion due to extended
computer use.
- Frequent exposure to hospital and research lab
environments.
- Stress related to conflicting priorities and meeting schedule
deadlines.
- Daily, professional communication with users of varying IT
abilities.
PHYSICAL REQUIREMENTS
- Ability to see, and speak, hear, write, and understand
English.
- Sustained attention to detail.
- Prolonged sitting and repetitive motion due to extended
computer use.
- Minimal physical exertion.
- Must be able to lift 40 pounds
DISCLAIMER: The above information is intended
to describe the general nature of this position and is not to be
considered a complete statement of all duties, responsibilities,
and requirements.
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education
can be substituted for 1 year of directly related work experience
(Example: bachelor's degree = 4 years of directly related work
experience).
Department may hire employee at one of the following job
levels: IT Support / Help Desk Technician,
II: Requires at least 1 year of related experience.
Preferences
- Able to read, write, and speak English fluently.
- Excellent customer service skills.
- Strong teamwork and interpersonal skills.
- Excellent verbal and written communication skills and ability
to express complex technical concepts in terms that the business
unit can understand.
- Intermediate to expert level Windows OS troubleshooting and
problem resolution skills.
- Macintosh OS troubleshooting and problem resolution
skills.
- Thrives in a somewhat unstructured hands-on environment that
demands a consultative approach spanning multiple environments
while maintaining a professional and empathetic demeanor.
- Knowledge sharing and coaching capabilities.
Special Instructions
Requisition Number: PRN46515B
Full Time or Part Time? Full Time
Work Schedule Summary:
Department: 01249 - HCI - IT
Location: Campus
Pay Rate Range: 43700 - 58300
Close Date: 11/06/2026
Open Until Filled:
To apply, visit https://utah.peopleadmin.com/postings/211029
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