Responsibilities
- Provide timely support services to employees with first-level technical problems and information technology issues involving desktop, laptop, or network services.
- Create and track help desk tickets in the system to ensure prompt and satisfactory resolution to issues.
- Install and support licensed and internal software/hardware.
- Track computer hardware and software assets.
- Assist with provisioning/deprovisioning access and accounts.
- Maintain printers and coordinate service repairs.
- Repair/troubleshoot desktop and laptop computers, printers, monitors, etc.
- Escalate issues as necessary to tier 2/manager or appropriate team/group.
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
IT Support / Help Desk Technician, I: Requires little to no related experience.
IT Support / Help Desk Technician, II: Requires at least 1 year of related experience.
IT Support / Help Desk Technician, III: Requires 3+ years of related experience.
IT Support / Help Desk Technician, IV: Requires 5+ years of related experience.
Preferences
- Some familiarity with Windows and macOS, especially troubleshooting common issues
- Experience using ticketing systems (e.g. ServiceNow, Jira, etc)
- Some familiarity with OS command lines (cmd, powershell, bash, zsh, etc)
Special Instructions
Requisition Number: PRN45879B
Full Time or Part Time? Full Time
Work Schedule Summary:
Department: 01502 - Department of Biochemistry
Location: Campus
Pay Rate Range: $21.00 - $30.00 DOE
Close Date: 11/09/2026
Open Until Filled:
To apply, visit https://apptrkr.com/9756423"">https://utah.peopleadmin.com/postings/207012
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