"IT Support Professional"

Organisation: Cranfield University

Faculty or Department: IT Services

Based at: Shrivenham, Oxfordshire - Cranfield Defence and Security

Hours of work: 37 hours per week, normally worked Monday to Friday. Flexible working will be considered.

Contract type: Permanent

Salary: Full time starting salary is normally in the range of £29,363 to £34,332 per annum, with potential progression up to £40,180 per annum

Apply by: 01/03/2026

Role Description

This is an exciting opportunity for a skilled and committed IT Support professional to join our Service Delivery Team based at the Shrivenham site, providing a professional and customer-focused support service for students, staff and associates using the IT facilities.

About the Role

The successful candidate will provide a high-quality customer-focused IT support service to staff and students at the Shrivenham site, providing confident and proactive assistance within a complex IT environment. Using strong investigative and diagnostic skills, they will take ownership of more technically challenging incidents escalated from the IT Service Desk, resolving issues efficiently and in line with agreed service levels.

About You

You will have a proven track record of working in a technical IT support role, providing excellent customer service, with experience of managing incidents throughout the incident lifecycle. You will possess excellent communication skills and strong organisational and time-management skills, have in-depth knowledge of technical IT concepts, and be customer focused.

You will require a flexible approach and the ability to work in what can be a high-pressure environment. You will have a good working knowledge of end-user applications across a range of devices and operating systems. Familiarity with the ITIL Incident Management process would also be advantageous.

How to apply

For an informal discussion about this opportunity, please contact Sam Iles, Team Leader, Service Delivery CDS, on (T): 01234 67 5779 or (E): s.iles@cranfield.ac.uk

Please do not hesitate to contact us for further details on E: peoplerecruitment@cranfield.ac.uk. Please quote reference number 5229.

Closing date for receipt of applications: 1 March 2026

Please note that we reserve the right to close this advert prior to the stated closing date should we receive sufficient numbers of applications. Therefore, we would encourage you to complete and submit your application as soon as possible.