IT Support Technician - Information Technology Services

Receives and responds to inquiries and provides complex technical information through various communication mediums according to established policies and procedures

Documents inquiries and responses and recommends procedural improvements to unit leadership

Develops operational procedures to improve customer satisfaction and promote efficiency

Provides first level support for select university systems

Provides technology support for university events as needed

Trains staff on operational work procedures to ensure adherence to existing policies

May plan, schedule, assign, and review work of individuals or for a defined project, program, or function

May require adjustment to regularly scheduled hours to meet university needs.

All other duties as assigned by the CIO or Deputy CIO

CONDITIONS OF APPOINTMENT:

University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources. UW-Whitewater is not an e-verify employer, therefore STEM extensions are not options for work authorization.

Key Job Responsibilities:

• May plan, schedule, assign, and review work of individuals or for a defined project, program, or function

• Troubleshoots and resolves escalated complex technical problems for various products and services independently

• Develops operational procedures to improve customer satisfaction and promote efficiency

• Receives and responds to inquiries and provides complex technical information through various communication mediums according to established policies and procedures

• Trains staff on operational work procedures to ensure adherence to existing policies

• Documents inquiries and responses and recommends procedural improvements to unit leadership

Department:

Information Technology Services

Compensation:

Well-qualified candidates can expect a starting annual salary within the range of $55,000 - $60,000 commensurate with the candidate's education, related experience, and qualifications.

UW System employees receive an excellent benefit package. To learn more about the UW System's comprehensive benefit package, review the UW System Employee Benefits Brochure .

Required Qualifications:

• Bachelor’s degree in information technology, Computer Science, Information Systems, Business, a related field, or equivalent experience.
  
  
• Experience providing customer services in IT support, Help Desk, or a related technical role
  
  
• Demonstrated experience with Microsoft Windows and/or Apple macOS operating systems, along with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint)
  
  
• 2+ years of ServiceNow or other IT service management tools experience
  
  
• Experience documenting processes, procedures, and/or user support guides.
  
  
• 2+ years of technical support technical expertise (advanced troubleshooting) in enterprise IT environments, including Windows, macOS, mobile devices, project involvement, collaboration tools, network printing, and business-critical applications
  
  

Preferred Qualifications:

• One or more years of experience with Microsoft MECM, Intune, and/or Jamf for enterprise device management
  
  
• Experience supporting instructional technologies such as learning management systems, streaming media, Webex, Teams meetings, Zoom
  
  
• Experience supporting instructional technology hardware such as lab and classroom AV technology, cameras, recording equipment, sound equipment, microphones, and other event support equipment
  
  
• Experience with inventory and asset management tools and processes
  
  

Knowledge, Skills and Abilities:

• Ability to interact respectfully with people with diverse socioeconomic, cultural and ethnic backgrounds
  
  
• Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills.
  
  

How to Apply:

Only complete application packages will be considered. This includes online submission of the following documents:

• Cover Letter
  
  
• Resume
  
  
• Name and contact information for three professional references
  
  

Contact Information:

If you have questions regarding this recruitment or if you are unable to complete the application online due to a disability or system problem, please contact us at (262) 472-1024 or hr@uww.edu .

For questions regarding this position, please contact:

Katie Gantt

ganttk@uww.edu

To Ensure Consideration:

Applications received by September 24th, 2026 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. The most qualified applicants will be invited to participate in the next step of the selection process.

CAMPUS INFORMATION:

UW-Whitewater is a thriving public university located in southeastern Wisconsin. It leads the way in providing world-class, affordable higher education programs to more students than neighboring regional comprehensives in the University of Wisconsin System. A collaborative team of 1,300 faculty and staff are devoted to the success of the university’s 11,500 students at its main and Rock County campuses. The team provides high-impact practices and academic programs — online and in person — from associate to doctoral levels. Recognized nationally for affordability, inclusion, and career development, UWW serves approximately one-third first-generation students and boasts strength in many areas, especially business and education. The campus and community embrace the Warhawk Family spirit, supporting the university’s arts and nationally recognized NCAA Division-III level championship athletics. As a proud institution of access, more than 10 percent of undergraduate students use the acclaimed Center for Students with Disabilities — a priority mission since the 1970s.

UW-Whitewater's campuses are located centrally near Milwaukee, Madison, and Chicago, offering easy access to the cultural and commercial opportunities of major metropolitan areas. Near both Lake Geneva and the Wisconsin Dells, the area attracts numerous visitors from across the country. Whitewater is a vibrant college community near the Kettle Moraine State Forest offering area residents seasonal outdoor enjoyment. The nearby Rock County campus is located in Janesville, a town of 60,000 located on the Rock River and known as Wisconsin’s Park Place.

ORGANIZATION INFORMATION:

The University of Wisconsin-Whitewater is part of the 13-campus Universities of Wisconsin ( https://www.wisconsin.edu ).

Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a).

Per Regent Policy Document 20-19, University of Wisconsin System Criminal Background Check Policy and Universities of Wisconsin Administrative Policy 1275 Recruitment Policies, UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.

For UW-Whitewater Campus safety information and crime statistics/annual Security Report, see  Annual Security and Fire Safety Report if you would like a paper copy of the report please contact the UW-Whitewater Police at 262-472-4660.

UW IS AN EQUAL OPPORTUNITY EMPLOYER:

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.