IT Systems Administrator II

Job Summary

The IT Systems Administrator II provides advanced technical support and administration of systems and infrastructure for the Hemophilia and Thrombosis Center (HTC). This position is responsible for the installation, configuration, maintenance, and security of servers, systems, and applications that support Clinical, Research, Pharmacy and Administrative functions. This role operates with a moderate level of independence and serves as a key resource for troubleshooting complex issues, implementing system improvements, and ensuring compliance with university and healthcare regulatory requirements, including HIPAA.

Key Responsibilities

Systems Administration (40%)

• Administer, configure, and maintain enterprise systems including Windows servers, virtual environments, and associated applications
• Monitor system performance, availability, and reliability, implementing tuning and optimization strategies
• Manage identity and access services including Active Directory, group policy, and account lifecycle management
• Maintain documentation for system configurations, procedures, and standards

Infrastructure & Network Support (20%)

• Support network infrastructure including switches, firewalls, VPN, and wireless connectivity
• Assist with system integrations and infrastructure upgrades
• Coordinate with campus IT and external vendors to ensure alignment with enterprise architecture

Security & Compliance (20%)

• Implement and maintain security controls in accordance with HIPAA, University of Colorado policies, and industry best practices
• Perform system patching, vulnerability remediation, and endpoint protection management
• Support audits and ensure proper handling of protected health information (PHI)
• Maintain backup and disaster recovery processes

Customer Support & Issue Resolution (10%)

• Provide Tier 2/3 support for escalated technical issues impacting HTC staff, clinicians, and researchers
• Diagnosing and resolving complex hardware, software, and system issues
• Provide guidance and training to end users as needed

Projects & Continuous Improvement (10%)

• Participate in IT projects including system implementations, upgrades, and migrations
• Evaluate and recommend technologies to improve system performance and security
• Contribute to process improvements and operational efficiency initiatives

Work Location

Onsite – this role is expected to work onsite and is located in Aurora, CO.