"IT Systems Associate"

IT Systems Associate

Req Id: 1996
Campus Label:
Org Unit: IT Infrastructure Services UNCA
Job Location: Kearney, NE 68847, Lincoln, NE 68588, Omaha, NE 68182
Application Review Date: 1/6/26
Open Until Filled: Yes
Advertised Salary: $55,000
Job Type: Full-Time
Worksite Eligibility: Hybrid
Benefits Eligible: Yes

Job Summary:

Assist in assuring continuous availability of University of Nebraska systems and associated applications within the infrastructure portfolio, including on-premise, cloud, and third-party hosted solutions. Implement and manage servers and applications. Will work closely with other specialists to troubleshoot problems, monitor services, and ensure performance, capacity and uptime meet University service level agreements within a 24x7 operation. Requires regular interaction with other networking, systems, and telecom professionals in the delivery of services and with end-users to provide tier-II and tier-III support.

This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.

Additional Info

About Us:

University of Nebraska employees enjoy a flexible benefits program allowing you to customize your benefits to suit your personal needs; paid vacation and sick leave in addition to 13 paid holidays; access to career-advancing educational programs, including and employee and dependent tuition benefit applicable at any of the NU campuses; and immediate vesting pre-tax retirement benefits.

Required Qualifications:

Two years post-secondary coursework

1 year experience with desktop and/or helpdesk support

Thorough knowledge and experience with Microsoft Windows operating systems, software, application administration, and hardware

Experience with direct customer support face-to-face and/or remotely

Equivalent combination of education and experience, that provides the required knowledge, skills, and abilities may be considered.

Preferred Qualifications:

Experience with technology research and development and procurement

Experience with managing vendor interaction

Additional Information:

The ideal candidate is an agile professional with strong interpersonal communication skills, flexibility and responsiveness; exhibits high ethical standards; proficient in managing time and competing priorities; responsive and committed to supporting university staff; committed to the ideals of a major public research university.

Special Instructions:

Please note: Sponsorship will not be offered for this position

This position is eligible for an alternative worksite arrangement - Hybrid (3 days in office and 2 days remote)