IT Systems Specialist

SUMMARY DESCRIPTION

Under general direction and supervision from the appropriate level manager, administrator, or designee, performs a variety of duties relating to the deployment of systems, services and devices that utilize the college and/or district networks, servers and other related hardware. Assists in the maintenance and operation of an assigned colleges data networks equipment, terminals and workstation equipment; provides support to network users regarding the operation of various computer applications and peripheral equipment.

DISTINGUISHING CHARACTERISTICS

This is the first level in the IT Systems Specialist series. Positions in this class require substantial knowledge but are assigned projects that are less complex than would be assigned to higher level positions within the series.

REPRESENTATIVE DUTIES

• Provide support in evaluating network systems and requirements; analyze technical problems and suggest appropriate corrective measures.
• Identify and configure equipment for an assigned network including provision of new service, system maintenance and diagnostic repair.
• Research, test, recommend and deploy new or enhanced software packages to meet the workstation needs of faculty and staff in less complex laboratory, library, staff, and physical and/or virtual locations.
• Construct less complex network servers for campus laboratories; provide preventive maintenance procedures including critical data back up and system recovery of files; provide proper security and archive procedures to protect institutional data.
• Deploy new and surplus network and network related equipment for faculty, and staff computers and labs; install and test application programs;
• Collaborate with staff, faculty and vendors to create an effective learning environment for the students; provide support of approved accommodations for disabled students including specialized software and hardware and access to campus equipment.
• Assist in the analysis and troubleshooting of technical problems in the operation of networks and network equipment; initiate appropriate corrective action as directed by management and senior network staff.
• Provide customer service to all institutional constituents including first level support via phone, live chat, and remote support or in person
• Assist vendor service technicians and consultants in the installation and maintenance of data communications systems.
• Supply adequate training materials and equipment for newly upgraded software packages; recommend further support materials for additional training.
• Organize and coordinate the functions and duties of the computer multimedia technician and audiovisual center; ensure appropriate staffing and optimum services to staff and faculty regarding multimedia/audiovisual equipment.
• Train and provide guidance to computer multimedia technician(s) and student workers as assigned; prioritize and coordinate multimedia audiovisual assignments and projects.
• Implement, troubleshoot, and maintain basic network security technologies.
• Perform basic troubleshooting for the voice network and voice network related devices and services.
• May meet and confer with instructors and staff to determine technical requirements needed to meet each semesters educational objectives; analyze requirements and suggest plans and designs; prepare basic operational specifications and other documentation required for development and implementation of classroom and laboratory related systems in less complex locations.
• May prepare equipment specifications, prepare purchase statement of work and quotes with vendors to assist with procurement processing; evaluate equipment to determine compliance with specifications.
• Perform related duties as required.