IT Technical Support Analyst

Wolfpack Perks and Benefits:

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.
What we offer:

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties:

The IT Technical Support Analyst plays a critical role in delivering advanced IT desktop support and technology solutions to the College of Veterinary Medicine’s faculty, staff, and students. This position requires strong technical expertise, excellent problem-solving abilities, and a high level of customer service in a fast-paced academic and clinical environment.

As a Tier 2 support position within CVM IT, this role is responsible for resolving complex technical issues, supporting enterprise endpoint management, assisting with infrastructure and technology projects, and serving as an escalation point for Tier 1 staff and student workers. In addition to desktop support responsibilities, the IT Technical Support Analyst assists with Audio/Visual (A/V) support, classroom technologies, and other specialized technology initiatives across the college and veterinary hospital.

Key Responsibilities:

Advanced IT Desktop Support:

• Provide advanced hands-on and remote technical support for faculty, staff, and students, troubleshooting complex hardware, software, operating system, and network-related issues.
• Serve as an escalation point for Tier 1 support staff and student IT workers, assisting with advanced troubleshooting and issue resolution.
• Deploy, configure, maintain, and troubleshoot Windows and Mac OS devices, printers, mobile devices, and specialized peripherals.
• Utilize enterprise management tools such as SCCM, Jamf, Active Directory, and Group Policy to manage endpoint configurations, software deployments, updates, and security compliance.
• Diagnose and resolve complex endpoint management, authentication, profile, software, and connectivity issues.
• Support and maintain university-supported software, departmental applications, and specialized veterinary and research technologies.
• Document technical issues, resolutions, procedures, and knowledge base articles within the IT ticketing system (ServiceNow).
• Participate in endpoint lifecycle management processes, including imaging, deployments, refresh programs, surplus processing, and asset tracking.
• Collaborate with Systems Administration, Clinical Informatics Support (CIS), Application Development, OIT, vendors, and other stakeholders to resolve technical issues and implement solutions.
• Assist with technology planning, testing, standardization, and implementation of new hardware and software solutions.
• Provide mentorship, guidance, and technical training to Tier 1 staff and student workers.
• Serve as a technical lead for desktop-related networking and telephony support, including troubleshooting endpoint connectivity issues, coordinating network jack activations and moves, supporting VoIP phone deployments and relocations, assisting with switch and wireless troubleshooting, and working closely with NC State OIT/ComTech and vendors to resolve infrastructure-related issues affecting CVM users.

Audio/Visual (A/V) and Technology Project Support:

• Assist with the setup, maintenance, troubleshooting, and support of A/V systems in classrooms, conference rooms, teaching spaces, and event areas.
• Support the A/V Coordinator in implementing classroom technology upgrades, conference room enhancements, and other A/V projects.
• Provide technical assistance for meetings, presentations, live events, and video conferencing systems as needed.
• Assist with diagnosing and resolving classroom and conference room technology issues to minimize disruption to teaching and meetings.
• Participate in technology deployment projects, office moves, Windows upgrades, hardware refresh initiatives, and other departmental IT projects.

Other Responsibilities:

• Other tasks and responsibilities may be assigned based on the needs of the organization and evolving priorities.

Minimum Education and Experience:

Minimum Education/Experience Bachelor’s degree with 1-2 years of relevant IT experience or an equivalent combination of education, training, and experience.

Other Required Qualifications:

• Strong troubleshooting skills for Windows and Mac OS environments.
• Experience with IT system management tools such as SCCM and Jamf.
• Excellent verbal and written communication skills.
• Ability to work collaboratively with various stakeholders, including faculty, staff, and IT partners.
• Experience w/ A/V classroom support is desirable.

Preferred Qualifications:

• Advanced knowledge of Windows and macOS operating systems in an enterprise environment.
• Experience supporting Linux operating systems and Linux-based applications in research, academic, or enterprise environments.
• Experience with endpoint management platforms such as SCCM, Jamf, Intune, or similar tools; Familiarity with Active Directory, Group Policy, enterprise networking concepts, and endpoint security practices.
• Ability to manage multiple priorities and work independently in a fast-paced support environment.
• Experience with ServiceNow or similar enterprise ticketing systems.
• Experience supporting classroom technology, video conferencing platforms, and A/V systems.

Required License(s) or Certification(s):

N/A

Valid NC Driver's License required:

No

Commercial Driver's License required:

No

Job Open Date:

08/25/2026

Anticipated Close Date:

Open Until Filled

Special Instructions to Applicants:

Please include as attachments a resume, cover letter, and contact information for at least 3 professional references.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Position Number:

00112252

Position Type:

EPS/SAAO

Full Time Equivalent (FTE) (1.0 = 40 hours/week):

1.0

Appointment:

12 Month Recurring

Mandatory Designation - Adverse Weather:

Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events:

Non Mandatory - Emergency Event

Department ID:

190104 - CVM - Dean's Office

EEO:

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Organization

NC State: Think and Do

NC State was founded with a purpose: to create economic, societal and intellectual prosperity for the people of North Carolina and the country. We began as a land-grant institution teaching the agricultural and mechanical arts. Today, we're a pre-eminent research enterprise with 12 colleges excelling in all major academic fields.

Our 34,000 high-performing students take what they learn in the classroom and apply it in the real world by conducting research, working in internships and co-ops, and performing acts of world-changing service. That experiential education ensures that they leave here ready to lead the workforce. NC State's 13:1 student-faculty ratio is one of the reasons why we're the best college for your money in North Carolina (Money) and the No. 5 best value among public universities nationally (U.S. News & World Report).

Overcoming Challenges, Improving Lives

NC State is one of only two universities in the nation leading two National Science Foundation Engineering Research Centers — one developing wearable, self-powered health monitors, and the other researching smart-grid technology. We’re also leading interdisciplinary efforts to curb nuclear proliferation, help farmers confront climate change and build a new American manufacturing sector.

Our research doesn't just get published in a journal or sit on a shelf; it makes an impact. NC State is No. 6 nationwide in commercialization agreements based on university research, and we're No. 2 among universities without a medical school. Our Cooperative Extension Service provides research-based information to citizens in all 100 North Carolina counties. In addition, our industrial extension unit — Industry Expansion Solutions — has created an economic benefit for the state's manufacturers averaging $149 million per year since 2005.

Bright Minds Creating a Bold Future

NC State’s 9,000 faculty and staff are world leaders in their fields, bridging the divides between academic disciplines and training high-caliber students to meet tomorrow’s challenges. NC State students won two Goldwater scholarships, five Fulbright scholarships, one Churchill scholarship and a record-breaking 25 National Science Foundation graduate research fellowships in the 2016-2017 academic year. In addition, 25 faculty are members of the National Academies.

Our Centennial Campus, an award-winning public-private research campus, is home to more than 70 partner organizations working alongside more than 70 NC State research and academic units. Centennial is also the location of the innovative Hunt Library, which Time magazine has dubbed “the library of the future.”

In Raleigh and Around the World

It all happens in one of the best cities in America. A top spot for job-seekers and tech professionals, Raleigh is nationally recognized as a leading urban center:

• No. 2 hot spot for tech jobs (Forbes, 2016)
• No. 3 best city for young professionals (Forbes, 2016)
• No. 4 best city for jobs (Glassdoor.com, 2017)
• No. 4 best place to live (U.S. News & World Report, 2016)
• Best big city in the Southeast (Time, 2016)
• Selected as a Google Fiber expansion city

With Durham and Chapel Hill, Raleigh anchors the Research Triangle, a national hotspot for high-tech enterprise. The top companies in the region — including IBM, Cisco Systems, SAS Institute, Biogen Idec and GlaxoSmithKline — are among the country’s best employers. They also lead the way in hiring new NC State graduates.

More than 130 years after its creation, NC State continues to make its founding purpose a reality. Every day, our career-ready graduates and world-leading faculty make the fruits of learning and discovery available to people across the state, throughout the nation and around the world.