Academic ConnectIT Technician in the Learning Environment Services Team
IT Technician in the Learning Environment Services Team
The University of Hong Kong
Apply now Ref.: 534468
Work type: Full-timeDepartment: Information Technology Services (40000)
Categories: Executive / Technical / Support
Hong Kong
IT Technician in the Learning Environment Services Team in the Information Technology Services (ITS) (Ref.:534468)
Information Technology Services provides central IT services to support the University’s teaching, learning, research and administrative activities. ITS is transforming its organization to support its new strategic development and embrace new technologies. Information about ITS can be obtained at https://www.its.hku.hk/.
We are seeking a high caliber candidate to join us to provide quality technical assistance in the Learning Environment Services for the University community.
The Role
- Offer technical assistance in supporting centrally timetabled classrooms
- Maintain and resolve issues related to classroom equipment (both audio-visual and IT)
- Provide general classroom support including hotline services
- Work on shifts, during weekends, and on public holidays occasionally
Qualifications and Qualities
- A diploma or above in Information Technology/Engineering/Multi-Media/Theatre and Entertainment Arts or a related discipline
- At least 3 years’ relevant post-qualification experience in audio-visual fields
- A good command of written and spoken English and Chinese
- Strong communication, customer service, analytical and problem-solving skills
- Self-motivated and a good team player
- Preferably with some of the following experience/knowledge/qualifications:
- Setup, maintenance and troubleshooting of audio-visual equipment and system (e.g. signal issues, connectivity problems, and optimization of system performance)
- Familiarity with audiovisual equipment, audio mixing boards, amplifiers, and audio - signal processing equipment
- PC (including Virtual PC) configuration, management and support
- Certification on ITIL, CTS and relevant experience in project management
Applicants who have responded to the previous advertisement (Ref.: 533608) need not re-apply.
What We Offer
The appointment will be made on fixed-term full-time contract for 2 years and commence as soon as possible with the possibility of renewal subject to satisfactory performance. A highly competitive salary commensurate with qualifications and experience will be offered, together with contract-end gratuity and University contribution to a retirement benefits scheme at 10% of basic salary. Other benefits include annual leave and medical benefits.
How to Apply
The University only accepts online application for the above post. Applicants should apply online and upload an up-to-date C.V. Review of applications will start as soon as possible and continue until April 30, 2026, or until the post is filled, whichever is earlier.
The University is an equal opportunities employer and
is committed to equality, ethics, inclusivity, diversity and transparency
Advertised:Feb 13, 2026 (HK Time)
Applications close:Apr 30, 2026 (HK Time)
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