"Kaiārahi Eke Panuku - Student Success Adviser"

Job Description:

• Can you proactively navigate and manage issues to a successful resolution?
• Have you got a demonstrated client-centred approach and service delivery skills?
• Are you an effective communicator and natural relationship builder who can work with diverse stakeholders?

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting a Kaiārahi Eke Panuku - Student Success Adviser to join the Tītoko - Centre for Student Success team on a permanent, full-time basis.

The Kaiārahi Eke Panuku - Student Success Adviser will join Te Wāhanga a Manaia - Faculty of Science and Engineering and Te Pukenga Wai - Faculty of Education, Health, and Psychological Sciences and will be based at the Kelburn Campus.

Kaiārahi Eke Panuku - Student Success Advisers provide holistic student advice and high-quality responsive service to support student academic success and enhance the student experience within the framework of the University’s academic policies, regulations, and operating procedures.

Key responsibilities:

• Advising an assigned student cohort group using best practice case management principles.
• Identifying barriers facing students by utilising equity, diversity, and inclusion policies, practices, and behaviours that lead to student success.
• Completing student administration functions such as processing enrolment applications including compensation passes and requests for waiver and/or exemptions, supporting letters, and discipline specific requests as required.
• Providing ongoing interaction with students throughout the trimester, particularly at key momentum points, and monitoring to ensure early awareness of students who are facing particularly significant barriers to success.
• Developing and maintaining a good understanding of relevant University regulations, policies, procedures, and services.

Ō pūmanawa - About you

You will:

• Be a motivated, customer-focused individual who can take the initiative, provide excellent administration and policy compliance.
• Need to be an effective communicator with exemplary interpersonal skills and a natural relationship builder who relishes working autonomously as well as contributing positively to a high performing team.
• Need effective time management and forward planning to balance meeting deadlines and maintain a high standard of service to both students and staff.
• Have the ability to remain calm under pressure and thrive working with a diverse range of stakeholders.

Key requirements:

• Tertiary degree or comparable professional experience in a similar role.
• Demonstrated client-centred approach and service delivery skills.
• Cultural competency – the ability to work effectively and understand the different needs across a diverse range of people.
• Proven ability to proactively navigate and manage issues to a successful resolution.
• Highly developed oral and written communication skills and attention to detail.
• Sound understanding of academic statutes and student academic processes.
• Ability to work effectively in a team and manage a busy workload.
• An understanding of Te Tiriti o Waitangi and its application in an educational context.

Role Description: Click here to see further information, including salary details.

If this link is not available, click 'apply' to view this on the University careers page.

Close date for vacancy: 07 January 2026.

Contact details for vacancy: If you have any questions regarding this role please get in touch with Caleb Hochstetler, Team Leader, Student Success (caleb.hochstetler@vuw.ac.nz).

How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter. Applicants who do not have residency or citizenship and require a visa to work at the University must clearly indicate their visa status in their application and understand that if they do not have a current, relevant visa, they will need to secure this independently.