Kaitaki, Awhinuku - Team Leader, Service Provision

Job Description:

• Do you have service leadership experience supporting a front-line team?
• Are you a committed results-driven individual with excellent communication skills?
• Can you effectively contribute to service development and planning, including the coordination and management of projects?

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting a Kaitaki, Awhinuku - Team Leader, Service Provision to join the Mana Taurite me te Oranga Tauira - Student Equity and Wellbeing Portfolio team on a permanent, full-time basis.

Key responsibilities:

• Lead a team of administration staff to ensure they are effectively managed to provide professional and timely customer service for students accessing equity services.
• Foster a positive, focused, collaborative, innovative and inclusive team culture.
• Collaborate with key service delivery partners to ensure students receive a seamless service.
• Lead the continuous development of service provision to ensure it meets the needs of today’s student and is delivered effectively and efficiently.
• Provide timely, engaging communication and events content to support students to be well informed and connected.
• Contribute to service development and planning, including the coordination and management of projects.

Ō pūmanawa - About you

You will be a results-driven administration lead with proven expertise in managing front-line teams, streamlining complex service delivery, and upholding high standards of customer service.

Key requirements:

• Proven service leadership experience supporting a front-line team, fostering a positive, collaborative and inclusive culture.
• Experience in overseeing day-to-day operations, including planning and task management.
• A genuine commitment to the upholding the dignity of equity students.
• Strong computer skills including Microsoft Office suite, and experience with databases or client management systems.
• Exceptional communication skills, both written and verbal.

Role Description:

Click here to see further information, including salary details.

If this link is not available, click 'apply' to view this on the University career's page.

Close date for vacancy:

09 April 2026.

Contact details for vacancy:

If you have any questions regarding this role, please get in touch with Rachel Anderson-Smith, Associate Director, Student Equity and Wellbeing (rachel.anderson-smith@vuw.ac.nz).

How to apply:

Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter.

We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.