Make effective patron referrals to other library personnel as
needed.
Respond to questions referred from the desk, by phone, e-mail,
or e-ticket.
Coordinate technology services
- Fill online requests for equipment pickup and home delivery and
for poster printing.
- Maintain circulation technology collection and address
circulation issues.
- Work with IT to address system issues and enhance
services.
- Work with library circulation departments to address
circulation issues and enhance services.
- Report on service usage and statistics.
- Plan and implement new services. Revise services and workflows
as needed.
- Update technology services information on website as
needed.
Support Answer U and Campus Referrals
- Provide wayfinding and basic guidance on campus services and
resources within tiers 1 and 2 of Answer U.
- Identify student needs during in-person, phone, or online
inquiries by listening to concerns and determining when deeper
support is required.
- Triage a wide range of student concerns, including academic
issues, financial or basic needs challenges, accommodation support,
and adjustment concerns.
- Engage students in supportive, solution-focused conversations
to clarify needs and next steps.
- Make warm, well-informed referrals to Answer U Generalists,
Dean of Students case managers, or other appropriate campus
offices.
- Support campus technology services and refer advanced issues to
campus IT departments as needed.
- Ensure students understand what will happen next and feel
supported, heard, and respected throughout the interaction.
Supervise part-time staff
- Supervise student desk staff and shift supervisors and provide
ongoing training related to technology, reference, policies, and
procedures.
- Assist with hiring and onboarding new student employees.
- Address staff and service issues.
Minimum Qualifications
Requires Bachelor's degree in related field and 3-5 years of
progressively more responsible experience with coordinating
experience in a library, cultural heritage institution, or similar
setting, or equivalency (one year of education can be substituted
for two years of related work experience). Directly related
experience working with the types of technologies, collections, and
resources used in the specified area of library service
preferred.
Preferences
Experience with customer service and working in a team environment,
preferably in a technology and/or academic environment. Experience
with Windows and Mac operating systems, basic hardware, various
software applications, and troubleshooting technical issues.
Approachable with excellent communication skills to work
effectively with students, staff, faculty, and other library users.
Supervisory experience. Good organization skills and ability to
learn new systems.
The duties, qualifications, and preferences listed in this posting
are intended to give applicants an understanding of the role we are
seeking to fill and the types of skills, experience, and education
that may have prepared someone to be effective in this role. We do
not expect any candidate to be a perfect match for this list or to
perform all of the duties with equal proficiency on day one. In
your resume and cover letter, please highlight the most relevant
qualifications you would bring to this position based on the
posting, and tell us how your background, perspective, and
experience will help us fulfill our mission and meet our
goals.
Special Instructions
All applications received by October 14, 2026 will receive
full consideration.
This is a local recruitment. Out of area candidates will be
responsible for travel costs for final in-person interviews and for
moving costs, if selected. The candidate will also need to be
available to travel to Salt Lake City within 5-7 days of notice for
final in-person interviews.
Required documents to upload:
- Resume
- List of 3 Professional References
Optional documents to upload:
Requisition Number: PRN46386B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday – Friday between 8:00 am –
6:00 pm
Department: 00790 - Marriott Library - Operations
Location: Campus
Pay Rate Range: $56,000 - $60,000
Close Date: 12/01/2026
Open Until Filled:
To apply, visit https://apptrkr.com/9880270"">https://utah.peopleadmin.com/postings/210374
je-93032211e5d84adf96b1df8cf68229ec
