"Lab Technician - Service Center"

Position Summary

This Laboratory Technician - Service Center position serves as a key point of contact between the main laboratory and hospital clinical staff. This role is responsible for responding to inquiries, requests, and issues related to laboratory specimens and test processing. The position supports nurses, phlebotomists, and other clinicians by providing accurate information, resolving concerns, and ensuring timely communication to support patient care.

Schedule: Friday, Saturday, and Sunday availability is required, including rotating holidays. Will also have the opportunity to work weekday shifts.

Key Responsibilities:

• Provide courteous and timely customer service to providers calling into the lab.
• Inquire about the status of lab orders and provide information on specimen status, processing times, delays, and test completion.
• Assist clinical staff with questions related to test ordering procedures and laboratory requirements.
• Act as a liaison between laboratory personnel and clinical departments to resolve issues related to specimens or testing.
• Support nurses, phlebotomists, and other clinical staff by providing clear and timely guidance.
• Maintain workplace in a neat and orderly fashion. Monitor specimen workflow and ensure quick response for STAT and other timed tests.

Minimum Qualifications

Education:

• High School diploma/GED is required.
• Experience in a healthcare or laboratory setting is strongly preferred.
• Strong communication and customer service skills are required.

Posted: 03-Feb-26

Location: Boston, Massachusetts

Salary: 19.83 - 29.49

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.