"Lead Administrator"

About our team | Mō te tīma

We are a team of highly skilled professional staff who are part of the Academic Division and are responsible for delivering an outstanding student and staff experience through high quality, effective service delivery to all of the University’s internal and external customers.

Our specific focus is on the student experience felt by our students here at the University of Otago. We work to provide accurate and timely information, assistance and advice across activities such as University admission; programme admission; scholarship administration; course advice, assessment, academic record maintenance, academic progression (including prizes and awards) and graduation.

The role | Te mahi

As a Lead Administrator within our Student Administration team, you will play a crucial part in ensuring the smooth operation of Student Administration services; focused on the provision of timely, accurate, courteous and consistent advice, information and assistance across all activities within our unit.

You will work in partnership with key academic areas to provide and manage support activities across a variety of portfolios. You will play an important role in prioritising and setting workload as well as acting as an escalation point for complex and/or challenging enquiries. A key aspect of this role will be to ensure the continual improvement of administrative practices to optimise efficiency and quality.

This role will be placed within the admissions portfolio, predominantly working with Health Sciences Undergraduate Professional Programmes. The specific tasks in your role will vary, however the following key tasks apply to all portfolios:
• Providing a range of Student Administration activities, including overseeing prioritisation and workload setting.
• Undertaking operational activities and/or projects such as: streamlining processes to ensure efficiency across different aspects of your portfolios.
• Ensuring staff are informed and understand legislative obligations and privacy requirements.

A more thorough list of portfolio related activities can be found in the position description.

Your skills and experience | Kā pūkeka me kā wheako

Successful candidates will have:
• Exposure to work in a busy administration environment.
• A passion for customer service and delivering exceptional service to students.
• An ongoing commitment to positive outcomes for our staff and students.
• Previous supervisory experience or exposure to managing teams.
• Strong Microsoft office and PC skills (eVision a plus).

We are committed to on-going training and development in order to upskill successful candidates in areas that they desire more exposure to.

Further details | Pūroko

This is a full time (37.5 hours per week), permanent position based in Ōtepoti, Dunedin.

The appointment range for this role is $80,749 to $85,649 per annum. Top of the range is $100,776.

You must have the right to live and work in New Zealand to apply for this position.

We offer competitive salary, five weeks’ annual leave, a 6.75% superannuation scheme, and the ability to achieve real work/life balance. More information regarding employee benefits can be found here.

The University of Otago is a workplace that values and utilises diverse and inclusive thinking, people and behaviours. This means that the contributions of staff with diverse backgrounds, experiences, skills and perspectives are valued and respected.

Application | Tono

To submit your application (including CV and cover letter) please click the apply button. Applications quoting reference number 2501966 will close on Monday, 9 February 2026.

Additional Information

Contact: Carolyn Steele

Position details: Job Description

Further Information: Department Website

Location: About Dunedin