About this role
Job Summary (List Format):
- Communicate technical information clearly to both technical and non-technical audiences, including stakeholders, vendors, and end users.
- Apply ITSM practices such as ITIL, Change Management, Problem, and Incident Management in daily operations.
- Analyze and interpret dashboards, investigate problems, and identify root causes of technical issues.
- Liaise with vendors for support and manage cases raised with third-party suppliers.
- Perform effectively under pressure, delivering quick and quality results when required.
- Demonstrate strong technical, analytical, problem-solving, and interpersonal skills.
- Provide excellent customer service and maintain effective relationships with application/database owners and business users.
- Train and mentor junior team members to develop their skills and knowledge.
- Hold a degree or equivalent qualification, with a strong understanding of the Bank of England's mission and technology's role.
- Investigate hardware failures, capacity/performance issues, and manage complex IT problems through reports and dashboards.
- Possess extensive practical knowledge of EMC products.
- Support and script DSM Shell for Isilon, and have experience with NAS migrations and Pure Storage administration.
- Utilize PowerShell, REST API tools, and programming scripts for automation and administration tasks.
- Administer and configure DELL EMC VPLEX, Unity, VXRail, Cisco MDS, Commvault, and Cohesity solutions.
- Participate in morning checks, operational meetings, and manage BAU (Business As Usual) ticket resolution within SLAs.
- Use automation and scripting skills to improve management and efficiency of IT estate.
- Desirable: Experience with DELL EMC Recover Point, Unity/VNX, PeerSync migration tools, Commvault administration, Cohesity support, Surperna Eyeglass, and S3 storage solutions.
- Demonstrate a structured approach to work, professionalism, and commitment to quality service delivery.
- Document and improve IT processes as needed.
