Provide and model exceptional customer service, mentoring
student employees in best practices for user engagement and
support.
Role model, train, and provide ongoing guidance to student
assistants, including coaching on customer service,
problem-solving, and professional behavior.
Oversee evening library operations, ensuring smooth
circulation, reference support, and adherence to library
policies.
Provide general reference and circulation assistance, helping
students effectively access library resources, technologies, and
services.
Support Learning Commons services, assisting students with
research, basic technology use, and navigating academic support
resources.
Serve as the primary staff contact during assigned shifts,
exercising sound judgment in decision-making and issue
resolution.
Ensure proper closing procedures, including securing the
facility and confirming completion of all operational tasks.
Assist with library projects and initiatives as assigned by
full-time staff, including data tracking, outreach support, or
service improvements.
Foster a respectful, professional, and student-centered
environment in all interactions.
Attend work reliably and on time during scheduled hours; work
additional hours as needed.
Practice superior customer service.
Fulfill additional responsibilities as assigned.
Supervisory Responsibility:Yes: Student Assistants
Position reports to: Director of Library Services and
Educational Resources
Required Core Competencies and Professional Experience:
- Ability to fluently read, write, and understand the English
language.
- Proficiency with the following, but not limited to: active
listening; speaking; writing; critical thinking; judgment and
decision making; monitoring; reading comprehension; time
management; coordination; and management of personnel
resources.
- Proficiency for using a variety of computer and
technology-related software and equipment, including Microsoft
Office products and database systems.
- Proficiency in using web-based technologies, including database
systems.
- Ability to work independently and in a team environment, with
or without direct supervision.
- Excellent communication, interpersonal, customer service, and
organizational skills.
- Bachelor’s Degree in any field of study or a combination of
education and experience equivalent to a Bachelor’s degree.
Preferred Core Competencies and Professional Experience:
- Coursework towards an ALA-accredited Master’s degree in Library
Science.
Required Level of Education: High School Diploma
Level of Education Preferred:Bachelor's Degree
Other Requirements: Ability to satisfy, within the
parameters set by the College and consistent with applicable
federal, state and local laws, a criminal background check as a
condition of employment.
Special Requirements (if any): Ability to work both mornings and
evenings as needed when classes are in session (7:30am –
8pm).
Physical Requirements: The physical requirements described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Accommodations may be made to enable individuals with disabilities
to perform the essential functions. Individuals seeking
accommodation should contact the Human Resources Department without
delay. While performing the duties of this job, the employee is
regularly required to sit for long periods of time, talk, and hear.
The employee is required to use hands and fingers to handle or
feel; reach with hands and arms; climb or balance; and stoop,
kneel, or crawl. Employee must be able to type on a computer
keyboard and use a computer monitor on a regular basis.
Work Conditions: The work environment conditions described
here are representative of those an employee encounters while
performing the essential functions of this job. While performing
the duties of this job, the employee is rarely exposed to outside
weather conditions; however, possible exposure to hazards and
physical risks to personal safety may occur while operating certain
equipment. The noise level in the work environment is usually
mild.
This job description is not meant to be all-inclusive of every
duty and responsibility required by the employee in the
position.
The offer of employment and assignment to duties is contingent upon
a satisfactory criminal background check. The information may
include, but is not limited to, academic, residential, achievement,
performance, attendance, disciplinary, employment history, credit
history, driving history, and criminal history of public
record.
Review of applications will begin immediately and continue until
the position is filled.
Columbia College is an equal opportunity employer.
Columbia College is committed to creating an inclusive employee
experience for all regardless of race, color, national origin,
gender, religion, sexual orientation, age or disability. The
college maintains a safe place for open discourse and overall,
fosters a sense of community that welcomes everyone.
In compliance with the Higher Education Opportunity Act (HEOA) and
the Jeanne Clery Disclosure of Campus Security Policy and Campus
crime Statistics Act (Clery Act), the Department of Campus Safety
for Columbia College has provided the Annual Security and Fire
Safety Report and crime statistics for the main campus and venues
nationwide.
Columbia College is required to distribute this information to all
current and prospective employees and students. Please follow the
link below for the full report or contact Human Resources at
573-875-7495 for a printed copy.
https://www.ccis.edu/campus-safety/crime-reporting/reports-stats
