"Lead Medical Services Assistant"

Posted: 27-Aug-25

Location: New Brunswick, New Jersey

Categories: Healthcare, Staff/Administrative

Internal Number: 258677

Position Summary:

Rutgers, The State University of New Jersey, is seeking a Lead Medical Services Assistant for the department of Neurosurgery at the Robert Wood Johnson Medical School.

The primary purpose of the Lead Medical Services Assistant is to serve as a core member of the practice operations team. This position is responsible for assisting in the implementation of the daily operations of the practice as directed by the Practice Manager to support effective and efficient practice operations.

Among the key duties of this position are the following:

• Models and ensures the delivery of exceptional patient experience across all touchpoints including in-person, telephone, and telehealth interactions and provides service recovery when needed.
• Ensures team advises patients regarding preparation of necessary forms and counsels patients regarding paperwork requirements.
• Ensures all pre-certification and/or prior authorization from insurance companies for patient management are obtained at least 10 business days before the IR procedure/surgery date and started at least three business days after received (auth needed work queue).
• Ensures all provider EMR and other correspondence to physicians, patients and other providers occurs within one business day of receipt as evidence by team in basket management.
• Monitors patient flow throughout the day and proactively address delays or workflow concerns, escalating to leadership when necessary.
• Performs any online functions, in the clinical or financial systems, as the technology and processes evolve.

Minimum Education and Experience:

At least one (1) year of relevant experience in a medical office setting.

City: New Brunswick

State: NJ

Physical Demands and Work Environment:

• Physical Demands: Standing, sitting, walking, talking and hearing. No special vision requirements. Must be able to lift or exert force up to ten (10) pounds.
• Work Environment: Moderate noise environment with some exposure(less than 1/3 of the time)to bloodborne pathogens requiring the use of personal protective equipment; some potential exposure(less than 1/3 of the time)to hazardous waste.

Posting Number: 25ST1822