"Learning Commons Associate - Language Center"

Reporting to the assigned campus leader, the Learning Commons Associate provides front-line customer service to students, employees, and the public at the TCC Learning Commons. The Learning Commons Associate is responsible for cross-training in multiple areas with the ability to assist with clerical, customer service, learning lab, library, and other professional duties throughout the Learning Commons. This position has general requirements for all Learning Commons Associates and specific functional area responsibilities.

Primary Duties and Responsibilities:

• General: Serves as a resource to students, faculty, staff, and the community to enhance learning and engagement while supporting multiple functions and spaces within the Learning Commons. Provides guidance on relevant resources. Oversees the front desk and assists in daily operations including appointment scheduling and communication. Monitors the Learning Commons to ensure user behavior policies are followed. Inventories, orders, and checks in materials and supplies.
• Library: Serves as a resource for identifying sources of information. Makes resources and tools available and assists with technology issues. Answers questions and assists patrons. Locates materials and assists with maintaining library technology. Provides check-in and check-out services and maintains the Library website.
• Learning Support: Provides tutoring assistance and academic coaching. Prepares equipment for sessions, teaches certification courses, and delivers workshops. Partners with faculty for events.
• Service Excellence: Attends work regularly, completes required training, and supports the college's mission.
• Supervision: Works under the general supervision of the assigned campus leader.

Required Minimum Qualifications: Level based on education and experience as specified.

Preferred Qualifications: Additional college education, experience in a Language Center, teaching/tutoring Spanish, and completed Spanish courses.

Knowledge, Skills and Abilities: Knowledge of customer service principles. Skilled in customer service and active listening. Ability to apply critical thinking and learning strategies.

Physical Demands and Work Environment: Involves sitting, using hands, and occasional lifting. Work environment is generally quiet with occasional exposure to risks.