Learning Experience Designer

Learning Experience Designer

Company: Western Governors University

Job Location:

Category: Instructional Technology and Design

Type: Full-Time

Job Type: Full time

Job Number: JR-024744

Location: Salt Lake City, UT

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Professional 308 Pay Range: $73,000.00 - $109,400.00

Job Description

Impact at WGU
At WGU, we are mission-driven to expand access to education and empower internal learners through high-quality, practical learning experiences. As a Learning Experience Designer, you will shape how employees learn complex systems, tools, and processes, helping them build confidence and capability through clear, engaging, and effective training. This role blends science-informed learning design with hands-on delivery to create measurable impact at scale.

What You'll Do

• Design and deliver engaging, outcome focused learning experiences for corporate and technical training initiatives
• Partner with stakeholders and subject matter experts to research learner needs and translate complex systems and processes into clear, actionable learning
• Apply adult learning principles and science informed design strategies to create effective asynchronous and instructor led experiences
• Conduct user research including interviews, surveys, and usability testing to inform and iterate designs
• Storyboard and prototype learning interactions and refine them based on feedback and effectiveness metrics
• Collaborate with cross functional, agile teams including developers, media specialists, writers, and trainers to ensure technical feasibility and quality
• Present and deliver training to large audiences and support system related learning needs, including being on call for LMS outages as required

What You'll Bring

• Experience applying instructional and learning experience design strategies such as ADDIE, and SAM, informed by learning science and learner needs.
• Experience designing and implementing learning experiences or eLearning from ideation through launch and analysis
• Understanding of adult learners and the ability to design for both cognitive and non-cognitive learning outcomes
• Basic to intermediate project management skills with hands-on ownership of timelines, scope, and quality in an agile environment
• Experience with change management and change enablement in a corporate or technical setting
• Strong written, verbal, presentation, and interpersonal communication skills
• Proficiency with design and authoring tools such as Illustrator, Articulate Rise, Storyline, Vyond, and using ServiceNow, some HTML to create learning assets

Bonus Points

• Experience designing tech heavy training that walks learners through system steps and operational processes
• Experience creating and maintaining knowledge base or process documentation
• Ability to analyze qualitative and quantitative data to validate learning effectiveness and drive continuous improvement

Education and Experience

• Bachelor's degree in instructional design or a related field
• At least 2 years of experience designing learning or product-related content using a user-centered design approach
• Strong portfolio demonstrating learning product design such as websites, videos, presentations, or courses

Experience in Lieu of Education
Equivalent relevant experience performing the essential functions of this role may substitute for education requirements. Generally, one year of experience may be considered equivalent to one year of education at the discretion of the hiring manager.

What to Expect
At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration.
We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission.

Interview Steps

• Talent Partner screen and WGU introductory call
• Interview with hiring leader and team members
• Short eLearning and presentation to hiring leader and team members

Work Location
This is a full-time, in-office position at WGU's office in Salt Lake City, Utah.

Visa Sponsorship
While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role.

Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information
Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

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