Job Summary
The Technical Product Training Manager leads technology training,
consultation, knowledge management, and support services for
Digital Learning Technologies. The position oversees programs that
help faculty, staff, and other customers effectively adopt
technologies supporting teaching, learning, accessibility,
productivity, and innovation.
The manager provides direction for the design and delivery of
training programs, keeps learning resources and technical
documentation current, and coordinates with operational and
technical partners to align services with institutional needs. The
position also supervises staff and supports effective adoption of
Canvas, learning-tool integrations, multimedia technologies,
accessibility solutions, and emerging AI tools.
About UIT:
University Information Technology
(UIT), the central IT service provider for the
University of Utah, reports to the U's
Chief Information
Officer and is responsible for many of the U's shared
IT services including the wired and wireless network; Campus
Information Services (CIS) portal; UMail, telephone, and online
collaboration; digital learning technologies; information security;
software licensing; and a host of other IT systems and
services.
About the University of Utah: Located in Salt Lake
City, the U is the flagship institution of the State of Utah's
system of higher education, home to
arts and museum
venues and a member of the
BIG-12 Conference.
Skiing and
snowboarding opportunities are a short distance from
campus, and opportunities to pursue activities from
biking to hiking to fishing abound. Salt Lake City is
home to the
Utah Symphony and
Opera,
Ballet West,
professional sports teams, and a wide range of
other cultural and recreational activities.
Responsibilities
Training and professional development:
- Lead technology-training initiatives for faculty, staff,
employees, and other customers.
Provide direction for the design, development, delivery, and
evaluation of training programs and plans.
Oversee workshops, webinars, demonstrations, and self-service
learning opportunities covering Canvas, learning technologies, and
digital best practices.
Develop targeted programs that help faculty and staff use AI
responsibly in teaching, learning, content creation, assessment,
and productivity workflows.
Maintain training schedules and coordinate changes related to
supported technology products.
Remain current on training methodologies, educational
technology, AI developments, and relevant product trends.
Consultation and technology adoption:
- Oversee consultation services supporting
instructional-technology adoption and digital teaching
practices.
- Guide faculty and staff in the effective use of Canvas,
learning-tool integrations, multimedia tools, accessibility
solutions, and emerging technologies.
- Support the evaluation of new technologies and the
identification of appropriate instructional and operational use
cases.
- Promote digital fluency, responsible technology use, and
continuous improvement.
Knowledge management and learning content:
- Oversee the creation, review, approval, and maintenance of
knowledge-base articles, user guides, training materials,
tutorials, and technical documentation.
- Ensure training content is accurate, accessible, current, and
aligned with institutional practices.
- Manage the development of instructional videos, recorded
workshops, and other self-service learning resources.
- Establish standards and review processes for training and
support content.
Support operations:
- Supervise technology-training and support staff and coordinate
related help-desk, Canvas, and course-support services.
- Align training and support operations to improve customer
experience and technology adoption.
- Monitor service quality, assess customer needs, gather
feedback, and identify opportunities for improvement.
- Coordinate with business operations and technical departments
to ensure training and support programs meet requirements.
Partnerships and collaboration:
- Collaborate with technical teams, teaching and learning
partners, accessibility partners, faculty, staff, and departmental
leadership.
- Serve as a liaison regarding technology changes, training
schedules, support needs, product updates, and related strategic
initiatives.
- Build partnerships that support consistent messaging,
coordinated service delivery, and effective technology
adoption.
Leadership and management:
- Manage the activities of supervisors and/or individual
contributors.
- Hire, develop, coach, and evaluate staff in accordance with
institutional policies and procedures.
- Establish priorities, clarify responsibilities, and monitor
employee and operational performance.
- Foster a culture of customer service, collaboration,
innovation, and responsible technology use.
- Lead strategic initiatives advancing digital learning and
technology-enabled teaching practices.
This is a Manager-Level position in the Management track.Job Code:
M35073Grade: M19
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education
can be substituted for 1 year of directly related work experience
(Example: bachelor's degree = 4 years of directly related work
experience).
Manager, Technical Product Training Management:
Requires a bachelor's (or equivalency) + 6 years or a master's (or
equivalency) + 4 years of directly related work experience.
Preferences
- Master's degree in Education Technology, M.Ed.
- Four years of progressively responsible management
experience.
- Background knowledge of the hiring department's area of
specialization sufficient to analyze needs, develop plans, and make
recommendations.
- Experience leading technology training or
professional-development programs.
- Experience supervising staff and managing technology-support
operations.
- Demonstrated leadership experience planning and directing
employees and operational processes.
- Knowledge of Canvas, Kaltura, Zoom, Adobe Creative Cloud, M365,
other educational technologies, and learning-tool
integrations.
- Experience helping faculty responsibly adopt AI technologies in
teaching, learning, and productivity workflows.
- Experience with accessibility tools, UDOIT, TidyUp and
digital-accessibility practices.
- Experience developing knowledge articles, user documentation,
instructional videos, tutorials, or self-service learning
resources.
- Strong presentation, facilitation, consultation,
project-management, collaboration, and communication skills.
- Experience working in a higher-education environment.
Special Instructions
Requisition Number: PRN46516B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday-Friday, day shift, on
site
Department: 00333 - UIT Digital Learning Tech
Location: Campus
Pay Rate Range: $65,000-$75,000
Close Date: 01/15/2027
Open Until Filled:
To apply, visit https://utah.peopleadmin.com/postings/211043
je-c5360ac26f304ba993963a24e820d1a3
