Learning Resource Technicians

Aims Community College actively supports an environment that embraces the College's Mission, Vision, Values and a culture of innovation and care. The College embraces and seeks to hire individuals who want to be a part of this environment and have the skill sets necessary to be successful in this position.

Learning Resource Technicians (LRTs) are essential in providing technology support and digital literacy assistance to students, faculty, and staff at the Learning Commons. LRTs are vital in empowering student success by addressing technological barriers and ensuring access to essential resources.

LRTs work a flexible schedule, including days, evenings, and weekends, to ensure coverage during Learning Commons operating hours (7:30 AM to 8:00 PM). As needed, LRTs may be required to work in-person shifts at multiple Learning Commons locations. Occasional travel may be required.

Work Hours:

Various work shifts available to provide coverage in the Learning Commons during hours of operation, including opening and closing times. During the semester, multiple shifts are scheduled within the hours 7:30am – 8:00pm.

Job Duties:

Tech Desk Support:

• Monitor and manage the Learning Commons Tech Desk.
• Assist with device check-out/check-in, andcollection.
• Answer questions and resolve basic academic resource inquiries, referring to other departments as necessary.
• Perform various administrative tasks, such as password resets, account creation, and maintenance of library services and resources.
• Provide a consistent, welcoming presence for student technology and academic resource support questions and consultation through in-person, phone, email, and virtual communications.
• Monitor operations of the Learning Commons Tech Desk for all open hours including in person and virtual services, days, evenings, and/or weekends, including assisting with check-out/check-in of items, receiving and forwarding requests for materials. Provide technology assistance and help students with basic academic resource questions.

Digital Literacy Support:

• Provide individual and group digital literacy assistance, including on-demand assistance and workshops.
• Create, maintain, and promote digital literacy materials.
• Assist students in navigating and utilizing instructional technologies and their student accounts.

Resource Promotion:

• Create materials and opportunities to promote awareness of Learning Commons resources and services.

Technology Maintenance and Inventory:

• Maintain and update labs and circulating technology, including laptops, tablets, and eReaders.
• Diagnose and resolve hardware and software issues on lab computers, printers, scanners, software systems, network access and circulating technology (laptops, tablets, eReaders).
• Work with Aims’ IT departments to resolve account, inventory, and infrastructure issues.
• Reimage and reset devices as needed.
• Manage technology inventory, ensuring accurate records and timely replacement.
• Prepare technology for check-outs, and events, including semester and short-term use, including setting up equipment and troubleshooting issues.
• Respond to and resolve tickets through Aims’ Web Helpdesk.

Minimum Qualifications:

• Associate's degree in a relevant field (e.g., education, technology, communication) or an equivalent combination of education and/or work experience.
• Experience with basic computer hardware and software troubleshooting.
• Strong communication and interpersonal skills.
• Ability to handle confidential information.
• Flexibility to work various shifts and locations.

Preferred Qualifications:

• Community college work experience.
• Library experience, including familiarity with Integrated Library Systems.
• Advanced technical skills, including software and device maintenance.
• Bilingual (English and Spanish).