"Library Frontline Services Officer"

locations

Gippsland, Victoria

time type

Part time

posted on

Posted 4 Days Ago

time left to apply

End Date: March 16, 2026 (12 days left to apply)

job requisition id

JR101152

Provide excellent customer service and Tier 1 level advice to internal and external stakeholders of the University.

• Library Services –Gippsland Campus
• Part-time (0.6), continuing appointment
• HEW 4 - $72,998 p.a. (pro-rata) plus up to 17% superannuation

Position closing date: 15/03/2026

Ranked number one university in Australia for First Generation Student Enrolments (Good Universities Guide 2022) and with top rankings in Victoria around student support, social equity, skills and employment, we are driven to make difference to every student and the community providing lifelong learning, skills, and research locally, regionally, and globally.

With University and TAFE campuses in Ballarat, Berwick, Gippsland, and the Wimmera we are positioned to provide pathways from vocational education and skills training through to higher education.

About the role

The Library Frontline Service Officer contributes to students’ transition to the University and the delivery of the Library’s frontline services to new and returning students. You will respond to and provide accurate and timely advice, and information to new, existing, and prospective students, staff, and visitors. You will also be the first-point of contact for all customers, interpreting and resolving queries and referring more complex enquiries to the relevant work areas.

You will:

• provide timely and effective customer service to all University clients and visitors;
• provide information and assistance to students, staff and visitors to access and use University facilities, resources, IT and information services;
• contribute to the ongoing operations and activity of the Library Frontline Services team; and
• ensure the provision of library services and the availability of library resources.

About you

You will possess a sound knowledge and understanding of a broad range of information relating to library and University services. In addition, you will also possess demonstrated proactive customer service focus and the ability to communicate effectively with diverse stakeholders.

You will possess demonstrated:

• ability to interpret and analyse enquiries, locate required information, and provide accurate and timely advice;
• communication and interpersonal skills with the ability to work collaboratively;
• ability to exercise initiative and complete tasks in a busy service centered environment; and
• computer literacy skills, including a working knowledge of Microsoft Office and network systems.

All University positions delivering education and/or services to children must hold a valid Employer Working With Children Check (WWCC). Please refer to the position description for WWCC requirements.

How to apply

Please apply by Sunday, 15 March 2026

Applicants are required to submit a suitability statement not to exceed two pages and a resume.

View position description

Federation University is committed to The Circle Back Initiative program, whereby we will respond to every applicant.

If you are experiencing technical difficulties with your application, please email the Recruitment team or phone 03 5327 9756. Our position descriptions also list a contact person for job specific inquiries.