Library Operations Manager

Job Summary

The Library Operations Manager plans and envisions the vibrant activities of Bertrand Library and its circulation desk, which serves as the central public-facing service point for the building. This role oversees and supports building operations, supervises the Library Services Desk Coordinator, who employs, trains, and mentors 20+ Bucknell students during the academic year, as well as the Library Services Desk Assistant, who coordinates reshelving and stacks maintenance, and supervises multiple part-time staff members. The incumbent is responsible for staffing and coordinating service desk coverage. This position also interprets and implements policies and procedures, and conducts assessments of services.

Job Duties

Reporting Relationships/ Direct Reports:

• Reports to the Dean, Library Services.
• Direct reports include the Library Services Desk Coordinator, the Library Services Desk Assistant, and multiple part-time staff members.

Work Setting/Work Schedule:

• This position requires an on-campus presence; the role does allow for flexibility to engage in limited remote work, particularly when students are not on campus.
• Staff exempt job, working 52 weeks, 40 hours per week.

What You Will Do:

• Supervises the comprehensive operations of the Library Services Desk, overseeing service desk staff (including two full-time members and multiple casual staff) and managing all scheduling to ensure optimal coverage. Coordinates extensively with various internal service providers. Assesses service performance in order to recommend and implement data-driven improvements.
• Independently lead and manage all aspects of space, facility usage, and security within Bertrand Library. Serve as the primary liaison with the Facilities Office for all projects and moves, and Public Safety for building access and security.
• Works with stacks management staff to coordinate weeding and shifting to accommodate the library's evolving print collections.
• Develops comprehensive budgetary and personnel proposals and makes autonomous decisions to ensure fiscal responsibility and alignment with department and university goals.
• Coordinate community, programming and communications across all organizations within the library building, creating a Library Partners program to ensure seamless information flow and strategic alignment with University goals across organizations.

What You Will Bring:

Required:

• Bachelor's Degree
• Four (4) or more years of related experience

Preferred, but not required:

• Two (2) years of supervisory experience
• Demonstrative knowledge of academic library operation and procedures
• Demonstrated problem solving skills.
• Building Management
• Ability to set priorities and manage work and deadlines independently
• Ability to analyze needs and make local decisions based on national and local trends and to design processes that enhance services while maximizing resources
• Demonstrated effective oral, written and interpersonal communication skills
• Demonstrated ability to work in a collaborative environment.
• Demonstrated ability to work with students, faculty, administrators and other staff in an academic setting.