Library Services Associate III, AHS Library (updated)

opportunity to lead our strategic initiatives through special projects, events, and exhibits and serve on departmental and library-wide committees, participating in the decision-making process and communicating with relevant stakeholders. You will also provide outstanding customer service to support the educational needs of our customers and promote a safe and secure learning environment at HSL. Your assistance will provide our customers with basic research needs, and provide information, reference, and technical assistance to facilitate access to collections of the University of Arizona Libraries. To meet the needs of our customers, your work patterns and schedule may change periodically.

The Health Sciences Library is the most comprehensive health sciences library in Arizona. Our staff provide access to essential medical information, contribute to the health sciences colleges' curriculum as instructors, and collaborate with researchers and clinicians to advance healthcare, education, and research. We also partner with communities across the state to expand access to high-quality health information.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

• Supports equipment lending services, which include inventory, storage, and security control; initial response to routine problems; damage assessment; liaison with TeSS and COM-IT; assessment and benchmarking for policy/procedure changes; and software and technology support and training for library staff, part-time student employees and library customers.
• Collaborates with COM-IT and TeSS on the oversight of 12 student-use lab computers.
• Supports the ongoing collection, management, and analysis of departmental and library use data for needs assessment.
• Responsible for providing backup student management for 5+ part-time student employees.
• This includes assisting with scheduling, training, time approvals, and effective communication with various individuals (e.g., desk staff, main student manager, and supervisors) to ensure tasks are performed correctly.
• Provides customers with reference, technology, and circulation assistance (in-person, online via chat, phone, and email).
• Supports efforts to create an environment conducive for study, meetings, and collaboration (i.e., academic and scholarly endeavors) by enforcing compliance with the Libraries Code of Conduct policies and applying other pertinent Libraries and University policies and procedures
• Develops and fosters excellent relations with faculty, students, and the broader campus community.
• The UA Libraries support the UA's strategic initiatives designed to create a welcoming environment for all faculty, staff, and students. The candidate is expected to support these strategic initiatives in the department and college.

Knowledge, Skills and Abilities

• Excellent interpersonal and communications skills, both written and verbal
• Ability to exercise sound judgment; Excellent initiative, organizational, and time management skills
• Solid analytical and problem-solving skills
• Ability to work autonomously with minimal supervision
• Ability to monitor trends and learn to use new technology
• Excellent customer service skills
• Ability to be flexible and respond positively to changes
• Proficient with Microsoft Outlook and Office Suite
• Familiarity with library technology, including skill in troubleshooting hardware, software, and equipment
• Understanding of the research and references process as well as a broad understanding of various types of reference sources (e.g., library catalog, indexes, web-scale discovery services, search engines, virtual and print resources) and their appropriate uses, including understanding the differences between primary and secondary resources
• Skill in interviewing customers regarding reference service and sources to better understand customer needs
• Knowledge of advanced data collection and information research methods, including the knowledge of specialized data analysis software (e.g., LibAnalytics, Excel, and Qualtrics)
• Skill in facilitating meetings and delivering presentations
• Ability to work in a highly collaborative environment, one that values and leverages the benefits of a variety of perspectives
• Positive attitude and strong demonstration of the Libraries' Values.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

• Bachelor's degree required.
• Minimum of 1 year of relevant experience required in addition to education requirement.

Preferred Qualifications

• 1 year of experience supervising student workers, including scheduling, training, approving payroll, developing and tracking wage budget, and daily direction.
• Experience searching integrated Library Services Platform and record interpretation (e.g., Ex Libris).
• Experience using course management systems (e.g., Desire2Learn)
• Experience gathering and analyzing internal and external data (both qualitative and quantitative).
• Experience professionally representing an organization, including events.
• Experience with issues pertaining to circulation and library code of conduct procedures.
• Experience providing reference services (in-person and virtual), utilizing the reference interview process to determine customer needs in an academic, research, or large public library.
• Experience with the LibApps suite of software (LibCal, LibAnswers, LibGuides, etc.).
• Experience processing Interlibrary Loan requests.

FLSA: Non-Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Job Category: Libraries

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $18.15-$22.69

Compensation Type: hourly rate

Grade

4

Compensation Guidance

The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

Career Stream and Level

OC3

Job Family

Library Services

Job Function

Libraries

Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Number of Vacancies: 1

Contact Information for Candidates

Mikel Bates Senior Program Coordinator batesm@arizona.edu

Open Until Filled: Yes

Documents Needed to Apply: Resume and Cover Letter

Special Instructions to Applicant

First review of applications will begin 09/14/2026.

Notice of Availability of the Annual Security and Fire Safety Report

In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.